Ontario Contract Extension Raises Stakes for DataWorks’ Regulated Gaming Leadership
DataWorks Group has extended its $10 million Ontario self-exclusion contract to include advanced call centre services, adding $1.15 million in revenue and reinforcing its leadership in regulated gaming technology.
- Extension adds advanced call centre capabilities to existing $10M Ontario CSE contract
- Additional revenue of approximately A$1.15 million expected, mostly in FY26
- Call centre services integrated to manage sensitive self-exclusion interactions
- Broader Ontario CSE system remains on schedule with go-live date pending
- DataWorks leverages proven Australian BetStop model for Ontario deployment
Contract Extension Strengthens DataWorks’ Ontario Presence
DataWorks Group Limited (ASX – DWG) has secured a significant extension to its existing Centralised Self-Exclusion (CSE) contract with iGaming Ontario. The original multi-year agreement, valued at A$10 million, now includes advanced call centre capabilities designed to enhance the management of sensitive user interactions within Ontario’s regulated iGaming market.
This contract change order is a strategic win for DataWorks, reflecting its specialised expertise in regulated gaming technology and responsible gambling solutions. The call centre services will be fully integrated into the broader CSE platform, providing multi-tiered support for players, operators, and administrators. This integration is critical for safeguarding vulnerable users and ensuring compliance with regulatory requirements.
Revenue Impact and Operational Details
The extension is expected to generate approximately A$1.15 million in additional revenue, with around 70% anticipated in the 2026 financial year. The remaining 30% depends on further agreement with iGaming Ontario and relates to extended call centre operations and technical support. Initial cash flows are scheduled to commence in the December 2025 quarter.
DataWorks will deliver these services exclusively through its joint venture vehicle, leveraging proprietary call centre technology and operational processes proven in Australia’s BetStop National Self-Exclusion Register. This proven model underpins the company’s confidence in replicating success in Ontario’s market.
Broader CSE Implementation on Track
Beyond the call centre extension, the broader Ontario CSE system remains on schedule, with all key milestones achieved and payments received as expected. The official go-live date is yet to be confirmed by iGaming Ontario, but the project’s steady progress signals strong execution capability by DataWorks.
CEO Al Watson highlighted the importance of this milestone, noting that the advanced call centre capabilities are purpose-built for sensitive, high-trust environments. He emphasised that this contract extension reinforces DataWorks’ leadership in delivering secure, end-to-end solutions that protect vulnerable users and support regulators in promoting responsible gambling.
Positioning for Global Growth
This contract extension not only solidifies DataWorks’ footprint in Ontario but also positions the company to capitalise on growing global demand for regulated self-exclusion technologies. Governments worldwide are increasingly focused on responsible gambling frameworks, and DataWorks’ end-to-end solutions are well placed to meet this emerging need.
Bottom Line?
With the Ontario call centre extension secured, DataWorks is poised to deepen its market leadership and unlock further growth opportunities in regulated gaming technology.
Questions in the middle?
- When will iGaming Ontario confirm the official go-live date for the broader CSE system?
- Could further contract extensions or additional jurisdictions follow this Ontario success?
- How will DataWorks maintain competitive advantage as global demand for self-exclusion solutions grows?
