Pacific Smiles Names Michelle Dries as New CEO Amid Leadership Shift

Leadership Transition at Pacific Smiles

Pacific Smiles Group Limited (ASX – PSQ) has announced a significant leadership change with the resignation of its Managing Director and CEO, Gary Carroll, effective 31 October 2025. Carroll’s departure marks the end of a tenure characterised by steady stewardship through a period of considerable transformation for the company.

During his time at the helm, Carroll guided Pacific Smiles through ownership and leadership transitions, maintaining operational resilience and advancing the company’s mission to support clinicians and deliver quality patient care. The Board expressed gratitude for his calm and structured leadership style, which helped the business navigate these challenges successfully.

Introducing Michelle Dries – A New Era

Stepping into the CEO role from 20 October 2025 is Michelle Dries, a seasoned executive with a proven track record in healthcare and consumer sectors. Dries’s background includes senior leadership positions at Greencross Vet Services, where she served as Chief Operating Officer, as well as roles at Qantas Loyalty and Qantas Insurance. Her diverse experience spans strategy consulting, government, and university leadership, positioning her well to lead Pacific Smiles into its next phase.

The appointment reflects Pacific Smiles’ intent to leverage Dries’s operational expertise and growth-oriented mindset. Her leadership is expected to build on the foundation laid by Carroll, potentially driving innovation and expansion within the dental services market.

Remuneration and Contractual Terms

Details disclosed in the announcement reveal Dries’s remuneration package includes a base salary of $700,000 per annum, inclusive of superannuation. She is eligible for a short-term incentive of up to 40% of her base salary, contingent on performance criteria set by the Board. Additionally, she may participate in long-term incentive plans at the Board’s discretion. The contract stipulates a six-month notice period and includes non-compete and non-solicitation clauses extending up to 12 months post-employment.

This transparency aligns with ASX Listing Rule requirements and provides investors with clear insight into executive compensation and governance standards at Pacific Smiles.

Looking Ahead

As Pacific Smiles transitions leadership, market watchers will be keen to observe how Dries’s appointment influences the company’s strategic direction and operational performance. The Board’s commendation of Carroll’s tenure sets a high bar, and Dries’s diverse background suggests a potential for fresh perspectives and growth initiatives.