Dataworks Launches BetGuard CSE System and Contact Centre in Ontario

BetGuard Launch Marks Dataworks’ International Expansion

Dataworks Group Limited (ASX:DWG) has taken a significant step by formally launching BetGuard, the Centralised Self-Exclusion (CSE) system for iGaming Ontario, alongside a fully staffed Contact Centre in Toronto. This launch follows a rigorous pre-launch phase where all licensed operators were onboarded and subjected to comprehensive end-to-end testing, ensuring the platform's readiness for live operation.

The BetGuard system is an adaptation of Dataworks’ BetStop – The National Self-Exclusion Register™ technology, which has been successfully operating in Australia for over two years with 100% system availability. The Ontario rollout leverages this proven technology, tailored to meet the specific regulatory requirements of the Canadian province’s online gaming market. The platform now integrates with more than 230 wagering operators internationally, providing real-time exclusion checks embedded into the betting journey.

Contact Centre Complements Technology with Local Support

In tandem with the technology launch, Dataworks established the BetGuard Contact Centre, staffed by its own employees and fully integrated into the system. This Toronto-based operation was set up following a Change Order executed earlier this year, involving local corporate formation, recruitment, and training. The Contact Centre is designed to provide end-to-end support to system users, enhancing the responsible gambling infrastructure for iGaming Ontario.

Dataworks CEO Al Watson emphasised the collaborative effort behind the launch, stating that the project represents more than just a self-exclusion register, it is a comprehensive RegTech platform that lays the foundation for broader capabilities. He highlighted the growing maturity of the global responsible gambling technology market, where centralised, privacy-preserving platforms are increasingly valued by both regulators and operators for their ability to reduce compliance complexity and strengthen participant protections.

Strategic Growth Amid Active Contract Pipeline

This launch expands Dataworks’ footprint to two regulated jurisdictions operating large-scale, real-time centralised self-exclusion systems globally. The company continues to advance multiple regulated market opportunities, with at least one potential contract decision anticipated in the current half, although timing remains subject to government procurement and regulatory processes.

Recent company updates have indicated a strong strategic focus on leveraging its centralised self-exclusion technology amid ongoing discussions with interested parties, reflecting the platform’s growing market value and regulatory relevance. Dataworks’ recent financial disclosures also underscore a shift to cash flow positive operations supported by substantial government contracts, including a $14 million Ontario contract extension that added managed contact centre services to its portfolio.

With BetGuard now live and operational, Dataworks is positioned to capitalise on a global pipeline of opportunities, building on the social and regulatory impact demonstrated by its Australian BetStop system, which has processed over 37 billion real-time exclusion checks to date.