CTM Seals Five-Year Deal with Amadeus to Boost Global Travel Tech

Strategic Partnership to Transform CTM's Technology Backbone

Corporate Travel Management Limited (CTM) has announced a significant five-year global partnership with Amadeus IT Group, a heavyweight in travel technology. This deal positions Amadeus as CTM’s preferred Global Distribution System (GDS) provider worldwide, marking a pivotal step in CTM’s ongoing digital transformation journey.

The agreement follows a competitive tender process and is designed to integrate Amadeus’ expansive travel content and automation capabilities into CTM’s operations. The partnership will grant CTM access to an extensive network featuring over 400 airlines, around 2 million hotel properties, and more than 25 rail providers through a unified platform.

Automation and Efficiency Gains at the Forefront

Amadeus’ platform is set to automate key operational tasks such as ticketing, queue management, quality control, and schedule change processing around the clock. This automation aims to reduce manual servicing demands, thereby improving CTM’s operational efficiency. The integration will also enhance CTM’s AI-driven capabilities and streamline customer service across both online and offline channels.

CTM’s Managing Director and Group CEO, Ana Pedersen, highlighted the strategic alignment between the two companies, noting that the partnership combines CTM’s corporate travel expertise with Amadeus’ advanced technology to accelerate innovation in a competitive market.

Financial and Customer Experience Benefits Expected to Build

The company anticipates that the partnership will deliver meaningful long-term benefits, including improved customer experience and stronger digital capabilities. Financial gains are expected to materialise progressively as CTM phases the Amadeus platform rollout across its global regions and transaction volumes shift accordingly.

CTM will adopt a comprehensive suite of Amadeus solutions, encompassing distribution, retailing, and servicing within a single framework. The deal also includes enhancements to real-time content availability, bookability, and payment services, all designed to elevate the end-user experience.

This partnership arrives as CTM navigates a period of operational recalibration following recent challenges, including UK remediation efforts and leadership changes. The deal aligns with CTM’s broader strategy to leverage technology for resilience and growth.