Latest Customer Experience News

Prophecy International Holdings has posted a record half-year revenue of $11.6 million for H1 FY25, driven by strong demand for its AI-enabled cybersecurity and data integration products. The company’s transition to subscription models and expansion into new global markets underpin a positive outlook.

Origin Energy reported a solid half-year performance with statutory profit rising to $1.02 billion and underlying profit up 24% to $924 million, driven by strong LNG trading and APLNG operations. The company is advancing its renewable energy investments and technology platforms while maintaining dividend growth.

IAG reported a 91% surge in net profit after tax to $778 million for 1H25, boosted by favourable weather conditions and a $200 million release from COVID-related provisions. The insurer declared a 12 cents per share interim dividend, underscoring its strong capital position and commitment to customer support amid ongoing economic pressures.

Suncorp Group has reported a robust $1.1 billion net profit for 1H25, buoyed by a benign natural hazard season and the sale of its banking arm. The insurer is set to return $4.1 billion to shareholders, marking a significant milestone in its strategic simplification.

AGL Energy reported solid FY25 half-year results with underlying EBITDA of $1.068 billion and narrowed guidance, underscoring its commitment to a sustainable energy transition through significant investments in grid-scale batteries and renewables.

Suncorp Group Limited delivered a robust half-year performance with a $1.1 billion net profit, driven by favourable natural hazard conditions and the strategic sale of Suncorp Bank. The insurer plans a substantial $4.1 billion return to shareholders, underscoring its strong capital position and growth ambitions.

Suncorp Group delivered a robust first half FY25 with NPAT nearly doubling to $1.1 billion, driven by the sale of Suncorp Bank and favourable natural hazard outcomes. The insurer announced a $3.22 per share capital return and dividend, underscoring strong capital management.

Commonwealth Bank of Australia reported a 2.3% increase in cash NPAT for the half year ended December 2024, underpinned by disciplined lending growth and robust capital management. The bank maintained its leadership in customer engagement and digital innovation while navigating ongoing economic uncertainties.

Region Group reported steady financial results for the first half of FY25, maintaining AFFO guidance and achieving a statutory net profit of $81.8 million, underpinned by strong tenant retention and targeted portfolio enhancements.

Seven West Media reported a 6% decline in total TV advertising revenue for the half-year ending December 2024 but achieved record digital audience growth and increased its TV revenue share to 41.5%. The company’s strategic investments in digital platforms and cost management signal a pivot towards a more resilient media business.

Briscoe Group Limited reported a modest 0.96% sales increase in the fourth quarter, nearly matching last year's record full-year sales despite a challenging retail environment. The company’s online sales mix grew to nearly 20%, signaling a strategic pivot as it prepares for a technology upgrade.

Yojee has formed a strategic joint venture with SmartClear to integrate advanced customs technology into its MOSAIC platform, supported by an oversubscribed $3.5 million capital raise aimed at fast-tracking growth in Australia and New Zealand.