Latest Customer Experience News

Peter Warren Automotive has completed its acquisition of Wakeling Automotive, but the transaction remains tied to eight dealership divestments required by the ACCC. The deal expands Peter Warren’s dealership portfolio while leaving a significant regulatory obligation outstanding.

Felix Group Holdings has secured A$5.54 million in institutional funding and launched a further A$1 million shareholder purchase plan as it pivots towards an open procurement platform. The ASX-listed software company is also guiding to at least 15% revenue growth in FY27.

Vection Technologies has signed reciprocal five-year reseller agreements with Xerox, opening a potential Western European channel for its conversational AI, digital human, kiosk and XR technologies. The opportunity is strategically notable, but the agreements contain no minimum volumes, pricing or committed revenue.

Locality Planning Energy CEO Scott Taylor has stepped down, with a three-person interim leadership team taking charge while the board searches for a permanent successor. The company says its growth strategy remains unchanged, but has not set a timetable for the appointment.

Cycliq Group Limited reported a 20.7% revenue decline to AUD 3.79 million for FY2026, but reduced its net loss by 83% to AUD 85,897, driven by disciplined cost control and strategic platform investments.

Oliver's Real Food swung to a statutory profit of $598k in FY2026, reversing a $2.91 million loss a year earlier, driven by store closures and cost discipline. Despite an 8% revenue drop, EBITDAI surged 36.8%, and the company kicked off FY27 with encouraging sales and earnings growth.

The Star Entertainment Group narrowed its net loss to $307 million in FY26, boosted by refinancing, operational improvements, and a joint venture exit, while navigating ongoing regulatory scrutiny and remediation efforts.

Simonds Group delivered a record net profit after tax of $10.5 million for FY26, driven by a 9.5% revenue rise to $729.1 million and strategic expansion including a Western Australia joint venture.

Michael Hill International delivered a landmark FY26 with record revenue of AU$655.7 million, a 57% jump in comparable EBIT, and reinstated dividends after a strategic turnaround.

Michael Hill International reported a 1.9% revenue increase to $655.7 million in FY26, with comparable EBIT up 57% to $24 million and net profit soaring 376%. The company restored dividends and announced a Chair succession.

McMillan Shakespeare (ASX:MMS) reported a 13.8% rise in underlying net profit after tax and amortisation to $107.9 million for FY26, driven by strong novated lease growth and accelerating electric vehicle adoption.

Genesis Energy posted a robust FY26 with Normalised EBITDAF up 11% to $522m, driven by margin growth and strategic investments in renewables and battery storage. A $400m equity raise bolstered its balance sheet as it accelerates New Zealand’s energy transition.