Latest Customer Experience News

Infomedia Ltd has agreed to acquire a 50% stake in European AI startup Intellegam GmbH for €6.1 million, marking a strategic leap to integrate cutting-edge generative AI into its automotive data solutions. The deal sets a clear path to full ownership within five years, underpinning Infomedia’s innovation-driven growth agenda.

AMP reported a robust FY24 with underlying NPAT rising 15.1% to $236 million, driven by disciplined cost management and strong cash flows. The company declared a final dividend of 1.0 cents per share and is set to launch a new digital bank in February 2025, signaling strategic growth in wealth and banking sectors.

AMP Limited’s 2024 results reveal a 43% drop in statutory net profit to $150 million, offset by a 15.1% rise in underlying profit to $236 million, alongside the completion of its Advice business sale and the launch of a new digital bank.

Prophecy International Holdings has posted a record half-year revenue of $11.6 million for H1 FY25, driven by strong demand for its AI-enabled cybersecurity and data integration products. The company’s transition to subscription models and expansion into new global markets underpin a positive outlook.

Origin Energy reported a solid half-year performance with statutory profit rising to $1.02 billion and underlying profit up 24% to $924 million, driven by strong LNG trading and APLNG operations. The company is advancing its renewable energy investments and technology platforms while maintaining dividend growth.

IAG reported a 91% surge in net profit after tax to $778 million for 1H25, boosted by favourable weather conditions and a $200 million release from COVID-related provisions. The insurer declared a 12 cents per share interim dividend, underscoring its strong capital position and commitment to customer support amid ongoing economic pressures.

Suncorp Group has reported a robust $1.1 billion net profit for 1H25, buoyed by a benign natural hazard season and the sale of its banking arm. The insurer is set to return $4.1 billion to shareholders, marking a significant milestone in its strategic simplification.

AGL Energy reported solid FY25 half-year results with underlying EBITDA of $1.068 billion and narrowed guidance, underscoring its commitment to a sustainable energy transition through significant investments in grid-scale batteries and renewables.

Suncorp Group Limited delivered a robust half-year performance with a $1.1 billion net profit, driven by favourable natural hazard conditions and the strategic sale of Suncorp Bank. The insurer plans a substantial $4.1 billion return to shareholders, underscoring its strong capital position and growth ambitions.

Suncorp Group delivered a robust first half FY25 with NPAT nearly doubling to $1.1 billion, driven by the sale of Suncorp Bank and favourable natural hazard outcomes. The insurer announced a $3.22 per share capital return and dividend, underscoring strong capital management.

Commonwealth Bank of Australia reported a 2.3% increase in cash NPAT for the half year ended December 2024, underpinned by disciplined lending growth and robust capital management. The bank maintained its leadership in customer engagement and digital innovation while navigating ongoing economic uncertainties.

Region Group reported steady financial results for the first half of FY25, maintaining AFFO guidance and achieving a statutory net profit of $81.8 million, underpinned by strong tenant retention and targeted portfolio enhancements.