Latest Customer Service News

Unith Ltd has launched its Streaming Avatars technology, delivering a dramatic latency reduction and validated by strong customer feedback, setting a new standard for real-time digital human interactions.

Nuchev Limited has transitioned from an agency to a distribution model with H&S Global, aiming to enhance margins and scale growth across key wellness brands.

Block, Inc. reported robust financial results for 2025, driven by Cash App and Square growth, while announcing a significant workforce reduction to accelerate AI-driven innovation and efficiency.

NobleOak Life Limited reported a robust half-year performance with underlying net profit after tax rising 11% to $9.6 million, driven by strong premium growth and market share gains. However, statutory profit fell 23% due to one-off costs and provisions, prompting a pause on dividends amid strategic transitions.

Bapcor Limited reported a statutory loss of $104.8 million for the first half of FY26, alongside an underlying profit in line with guidance. The company announced a $200 million equity raising to strengthen its balance sheet and fund a strategic turnaround.

Swoop Holdings Limited has reported a net loss for the half-year ended 31 December 2025, with auditors highlighting material uncertainty over the company’s ability to continue as a going concern. The mobile services provider faces operational and financial challenges as it pursues growth in a competitive market.

Corporate Travel Management reports a resilient first half of FY26 with strong client retention and progress on UK remediation, targeting audited FY25 results and ASX reinstatement by mid-2026.

Vulcan Steel reported an 8.6% revenue increase to NZ$535.4 million for the half-year ending December 2025, driven by its Roofing Industries acquisition and Steel segment growth, despite a 9.7% drop in net profit after tax.

Reece Limited reported a 6% rise in sales revenue to $4.6 billion for the half-year ending December 2025, while profits declined amid challenging market conditions. The company continues to expand its branch network in Australia and the US, balancing growth ambitions with cost pressures.

Intelligent Monitoring Group Limited has significantly reduced its half-year loss while increasing revenue and adjusted EBITDA, driven by organic growth and key acquisitions in Australia and New Zealand.

MoneyMe Limited reported a 17.2% rise in gross revenue and a 43.7% reduction in net loss for the half-year to December 2025, underpinned by strong loan book growth and enhanced funding capacity.

Goodman Group reported a slight dip in operating profit for the half year ended 31 December 2025, while statutory profit rose and the total portfolio value expanded to $87.4 billion. The group maintained its interim distribution at 15 cents per security amid ongoing investment in logistics and digital infrastructure.