Latest Customer Service News

Webjet Group reports steady first-half results with a 16% rise in underlying profit and announces its inaugural fully franked interim dividend, signalling confidence despite a challenging travel market.

Plenti Group Limited has reported a striking 147% increase in cash profit before tax for the first half of FY26, driven by record loan originations and robust credit performance. The fintech lender’s loan portfolio surged 24%, positioning it on track for a $3 billion milestone by March 2026.

FleetPartners Group Limited reported a 3.2% revenue increase to $786.2 million for FY2025, despite a 3.3% decline in net profit after tax to $75.3 million. The company completed its Accelerate program, delivering $6 million in annualised cost savings and declared a final unfranked dividend of 13.6 cents per share.

Flight Centre Travel Group reported a profit shortfall in FY25 but remains optimistic for FY26, driven by strategic investments, AI integration, and a diversified global portfolio.

OFX Group reported a 5.6% decline in net operating income for 1H26 amid macroeconomic challenges but showcased strong progress in its OFX 2.0 platform transition and strategic investments aimed at long-term growth.

Alliance Aviation Services has lowered its FY26 earnings guidance significantly below analyst expectations, citing increased depreciation, higher maintenance costs, and a contract dispute. Despite these challenges, the company maintains profitability and a strong balance sheet.

National Australia Bank reported a modest rise in underlying profit for FY25, driven by robust revenue and volume growth in the second half, alongside continued technology modernization and sustainability progress.

National Australia Bank reported a 1% increase in underlying profit for FY25, with strong deposit growth and higher credit impairment charges marking the year. The bank maintained solid capital ratios and announced an 85 cent fully franked dividend.

Westpac Banking Corporation reported a modest decline in full-year net profit, while advancing key transformation initiatives and raising dividends slightly.

Westpac Banking Corporation reported a solid $6.9 billion net profit for FY25, underpinned by strong deposit growth and ongoing digital transformation, while advancing ambitious sustainability targets.

Westpac reported a resilient full-year 2025 performance with modest profit decline, robust loan and deposit growth, and ongoing strategic initiatives aimed at simplifying operations and enhancing customer experience.

Westpac Banking Corporation reported a slight 1% decline in net profit to $6.916 billion for 2025, while maintaining a strong capital position and progressing its UNITE transformation program. The bank declared a fully franked final dividend of 77 cents per share, underscoring its commitment to shareholder returns amid ongoing economic challenges.