Latest Customer Experience News

Suncorp Group delivered a robust first half FY25 with NPAT nearly doubling to $1.1 billion, driven by the sale of Suncorp Bank and favourable natural hazard outcomes. The insurer announced a $3.22 per share capital return and dividend, underscoring strong capital management.

Commonwealth Bank of Australia reported a 2.3% increase in cash NPAT for the half year ended December 2024, underpinned by disciplined lending growth and robust capital management. The bank maintained its leadership in customer engagement and digital innovation while navigating ongoing economic uncertainties.

Region Group reported steady financial results for the first half of FY25, maintaining AFFO guidance and achieving a statutory net profit of $81.8 million, underpinned by strong tenant retention and targeted portfolio enhancements.

Seven West Media reported a 6% decline in total TV advertising revenue for the half-year ending December 2024 but achieved record digital audience growth and increased its TV revenue share to 41.5%. The company’s strategic investments in digital platforms and cost management signal a pivot towards a more resilient media business.

Briscoe Group Limited reported a modest 0.96% sales increase in the fourth quarter, nearly matching last year's record full-year sales despite a challenging retail environment. The company’s online sales mix grew to nearly 20%, signaling a strategic pivot as it prepares for a technology upgrade.

Yojee has formed a strategic joint venture with SmartClear to integrate advanced customs technology into its MOSAIC platform, supported by an oversubscribed $3.5 million capital raise aimed at fast-tracking growth in Australia and New Zealand.

Cardiex has kicked off deliveries of its CONNEQT Pulse arterial health monitors in the U.S., reporting strong preorder momentum and a 150% sales increase in December. The company’s strategic operational shifts and pharma partnerships set the stage for sustained growth in 2025.

RocketBoots Limited has secured a contract extension with a major Australian retailer and raised $1.5 million to accelerate its international expansion, while advancing multiple multinational trials of its AI-powered SaaS platform.

Connexion Mobility reports a robust half-year performance with 15% revenue growth and a 43% jump in net profit, driven by product innovation and expanding dealership engagement.

Connexion Mobility Limited reported a robust 15% revenue increase and a 43% jump in profit after tax for the half-year ended December 2024, underscoring its growing foothold in automotive SaaS solutions while continuing to invest in future growth.

BetMakers Technology Group reports a sharp 69% reduction in adjusted EBITDA loss and a 43% improvement in operating cash flow for Q2 FY25, marking a pivotal shift from restructuring to growth. The company’s successful Apollo platform migration and cost-cutting initiatives underpin a confident outlook for revenue expansion.

Novatti Group Limited reports a robust December quarter with a 30% year-on-year revenue increase and a significant reduction in expenses, positioning the fintech on track for positive operating cashflow by mid-2025.