Latest Customer Experience News

Bendigo Bank reported a slight dip in cash earnings for the half year ending December 2024, despite robust growth in customer deposits and ongoing investments in its transformation program.

Westpac’s 1Q25 update reveals a resilient $1.7 billion net profit and strong loan growth despite margin pressures and economic headwinds.

Abacus Storage King reported a striking turnaround with a $67.8 million net profit for H1 2024, up from just $0.4 million a year earlier, alongside a raised interim distribution reflecting robust growth in the self-storage sector.

Infomedia Ltd has agreed to acquire a 50% stake in European AI startup Intellegam GmbH for €6.1 million, marking a strategic leap to integrate cutting-edge generative AI into its automotive data solutions. The deal sets a clear path to full ownership within five years, underpinning Infomedia’s innovation-driven growth agenda.

AMP reported a robust FY24 with underlying NPAT rising 15.1% to $236 million, driven by disciplined cost management and strong cash flows. The company declared a final dividend of 1.0 cents per share and is set to launch a new digital bank in February 2025, signaling strategic growth in wealth and banking sectors.

AMP Limited’s 2024 results reveal a 43% drop in statutory net profit to $150 million, offset by a 15.1% rise in underlying profit to $236 million, alongside the completion of its Advice business sale and the launch of a new digital bank.

Prophecy International Holdings has posted a record half-year revenue of $11.6 million for H1 FY25, driven by strong demand for its AI-enabled cybersecurity and data integration products. The company’s transition to subscription models and expansion into new global markets underpin a positive outlook.

Origin Energy reported a solid half-year performance with statutory profit rising to $1.02 billion and underlying profit up 24% to $924 million, driven by strong LNG trading and APLNG operations. The company is advancing its renewable energy investments and technology platforms while maintaining dividend growth.

IAG reported a 91% surge in net profit after tax to $778 million for 1H25, boosted by favourable weather conditions and a $200 million release from COVID-related provisions. The insurer declared a 12 cents per share interim dividend, underscoring its strong capital position and commitment to customer support amid ongoing economic pressures.

Suncorp Group has reported a robust $1.1 billion net profit for 1H25, buoyed by a benign natural hazard season and the sale of its banking arm. The insurer is set to return $4.1 billion to shareholders, marking a significant milestone in its strategic simplification.

AGL Energy reported solid FY25 half-year results with underlying EBITDA of $1.068 billion and narrowed guidance, underscoring its commitment to a sustainable energy transition through significant investments in grid-scale batteries and renewables.

Suncorp Group Limited delivered a robust half-year performance with a $1.1 billion net profit, driven by favourable natural hazard conditions and the strategic sale of Suncorp Bank. The insurer plans a substantial $4.1 billion return to shareholders, underscoring its strong capital position and growth ambitions.