Latest Customer Experience News

Stakk Limited has secured a pivotal two-year agreement to provide embedded finance technology for Robinhood’s new banking service, marking a significant milestone for both fintech players.

Oliver’s Real Food reports improved gross margins and reduced expenses despite a 6% sales decline, driven by strategic store closures and operational efficiencies.

Spark New Zealand has launched its ambitious SPK-30 strategy, refocusing on core connectivity services with heavy investment in 5G and AI-driven customer experiences. The plan aims to deliver stable returns and sustainable growth amid evolving market dynamics.

Briscoes Group has reported a resilient half-year performance for the period ending July 2025, maintaining near-record sales and solid profits despite ongoing economic challenges. Strategic investments in technology and infrastructure continue to position the company for future growth.

Briscoe Group Limited reported a near-flat half-year sales performance with a modest decline in net profit, while advancing key strategic investments including a new distribution centre. The company declared a 10-cent interim dividend amid cautious economic outlook.

Collins Foods has reported a robust 6.7% increase in total sales for the first 18 weeks of FY26, driven by strong same-store sales growth in Australia, the Netherlands, and Germany. The company reaffirms its optimistic profit guidance amid ongoing expansion and operational improvements.

Mayfield Childcare Limited reported a modest underlying EBITDA loss for the first half of 2025 amid occupancy challenges and acquisition underperformance. The company’s operational overhaul and targeted investments signal a cautious but hopeful recovery trajectory.

Stakk Limited reports a striking 158% year-over-year revenue increase in FY25, driven by its Embedded Finance solutions and strategic partnerships. The company’s pivot from B2C to B2B signals a focused growth trajectory into FY26.

Cycliq Group Limited reported a 3.8% revenue increase to AUD 4.78 million for FY2025 alongside a significant reduction in net loss, driven by strategic product enhancements and a new AI partnership. The company also strengthened its board and launched a revamped e-commerce platform, positioning itself for growth despite ongoing legal and operational risks.

Oliver's Real Food reported a 25.8% increase in net loss to $2.91 million for FY2025 despite a 23.5% rise in core earnings before impairments, driven by operational restructuring and store closures.

Waterco Limited reported a modest 4% revenue increase for FY25 but saw net profit fall sharply by 31%, weighed down by restructuring and foreign exchange losses. The company maintains its dividend and eyes growth through innovation and regional expansion.

Resonance Health reports robust FY25 results with 29% revenue growth and outlines ambitious FY26 guidance targeting $17 million in revenue and $2 million EBITDA. The company’s transformation into three profit-generating segments underpins its expanding footprint in the global clinical trial ecosystem.