Latest Customer Experience News

Ventia Services Group has secured a substantial $935 million contract to provide clothing services to the Australian Defence Force, marking a significant expansion of its defence sector presence.

TPG Telecom launches an innovative handset receivables financing structure expected to free up $600 million in cash flow for FY25 and plans a $3 billion capital reduction with a reinvestment plan for minority shareholders.

Stakk Limited has secured a pivotal three-year contract with T-Mobile USA to embed its finance technology within the T-Life Super App, marking a significant expansion into the U.S. telecom sector.

Premier Investments reported a 31.1% rise in net profit after tax for FY25, driven by strong sales growth at Peter Alexander and a strategic shift following the sale of its Apparel Brands to Myer.

Premier Investments reported a 31% jump in net profit to $338.2 million for FY25, driven by the sale of Just Group and a $1.03 billion fully franked In-Specie Distribution to shareholders. Continuing operations showed a profit decline amid strategic brand investments.

Raiz Invest Limited reported robust FY25 results with record active customers and funds under management, underpinned by strategic partnerships and AI-driven innovation. The company projects positive earnings growth for FY26 amid a competitive fintech landscape.

SiteMinder's 2025 Investor Day presentation highlights its Smart Platform's progress, AI-driven hotel revenue tools, and reiterates a strong FY26 outlook with ambitions for accelerated growth.

Activeport Group Ltd has successfully raised $6.68 million through a two-tranche placement, positioning the company to accelerate its software development and target cash flow positivity in FY26.

Stakk Limited has secured a pivotal two-year agreement to provide embedded finance technology for Robinhood’s new banking service, marking a significant milestone for both fintech players.

Oliver’s Real Food reports improved gross margins and reduced expenses despite a 6% sales decline, driven by strategic store closures and operational efficiencies.

Spark New Zealand has launched its ambitious SPK-30 strategy, refocusing on core connectivity services with heavy investment in 5G and AI-driven customer experiences. The plan aims to deliver stable returns and sustainable growth amid evolving market dynamics.

Briscoes Group has reported a resilient half-year performance for the period ending July 2025, maintaining near-record sales and solid profits despite ongoing economic challenges. Strategic investments in technology and infrastructure continue to position the company for future growth.