Latest Customer Experience News

Webjet Group reported a 1% revenue rise to $136.4 million for FY26 but saw underlying EBITDA drop 20% to $28.1 million due to increased investment and softer trading. The company completed its Locomote acquisition, announced a fully franked 4 cents per share dividend, and revealed CEO Katrina Barry’s resignation.

Plenti Group Limited (ASX:PLT) has smashed its $3 billion loan portfolio target two months ahead of schedule, delivering a 117% surge in cash profit before tax to $30.8 million for FY26. The fintech lender’s growth was fuelled by record loan originations, robust credit performance, and strategic technology investments.

Smartgroup posted robust 2025 results with record customer growth and accelerated EV leasing, backed by strategic digital investments and a $20 million share buy-back plan following fleet portfolio sales.

Elders Limited lifted half-year revenue by 32% to $1.77 billion, with profit after tax rising 17% to $39.5 million, boosted by the Delta Agribusiness acquisition and improved seasonal conditions. The company declared an 18-cent fully franked interim dividend and advanced its new divisional model and systems modernisation.

Klevo Rewards reports a 164% year-on-year jump in Fly Wallet’s processed Gross Dollar Value to $344 million, driven by international transactions. The company sees a $15.2 million opportunity to recapture missed revenue from declined payments due to insufficient funds.

Temple & Webster has delivered its most profitable April ever with EBITDA hitting around $2.5 million, setting the stage for a near doubling of earnings in FY27 despite weak consumer confidence.

Aristocrat Leisure delivered a strong half-year profit surge with 16% growth in normalised NPATA on a constant currency basis, driven by market share gains and strategic investments, while declaring a 50c interim dividend.

Commonwealth Bank of Australia reported a steady cash profit of around $2.7 billion in 3Q26, balancing disciplined lending growth and cautious provisioning amid geopolitical and economic uncertainties.

Life360 surged to $143.1 million in Q1 2026 revenue, powered by 27% growth in paying subscribers and a 329% jump in advertising following the Nativo acquisition. The company raised its full-year guidance as it navigates temporary user growth headwinds.

Macquarie Bank Limited has posted a robust FY2026 result, with net profit attributable to ordinary equity holders soaring 74% to AUD 6.011 billion, underpinned by strong performances in its Banking and Financial Services and Commodities and Global Markets divisions.

Smartgroup delivered a robust start to 2026 with double-digit growth in novated leasing orders and a new app rollout, while targeting mid-40s EBITDA margins for 2027 amid supportive EV policies.

AGL Energy tightens its FY26 earnings outlook, buoyed by strong operational performance and strategic investments in batteries and gas peaking assets amid rising electricity demand driven by data centres and electrification.