Latest Customer Experience News

InvestSMART Group Ltd reports a solid half-year performance with funds under management reaching $750 million and a growing subscriber base, while outlining plans to enhance its digital wealth platform with AI and new services.

National Australia Bank kicked off FY26 with a robust first quarter, posting a 15% increase in cash earnings driven by stronger underlying profits and improved asset quality. The bank’s strategic push in business and home lending, alongside disciplined cost management, underpinned this solid performance.

Spark New Zealand’s H1 FY26 results reveal a strong rebound in profitability driven by mobile service revenue growth and disciplined cost reductions, alongside the strategic sale of its data centre business.

Suncorp’s first half of FY26 was marked by significant natural hazard claims costing $1.3 billion, yet the insurer maintained resilient underlying margins and a robust capital position.

Cycliq Group Limited reported a 27% revenue decline for the half-year ending December 2025 but managed to return to profitability amid strategic platform upgrades and steady customer engagement.

Challenger Limited reported a solid first half of FY26 with a 2% rise in normalised net profit after tax and record annuity sales. The company also announced a $150 million on-market share buy-back, reflecting confidence in its strong capital position.

Simonds Group Limited has reported a robust 1H FY26 performance with a 14% revenue increase and strategic entry into Western Australia, signalling confidence in sustained growth.

Bendigo and Adelaide Bank reported robust half-year results, driven by digital deposit growth and a strategic acquisition of RACQ Bank’s loan and deposit books. The bank also outlined a comprehensive plan to address AML/CTF compliance issues.

dusk Group Limited reported a 5.1% rise in half-year sales to $91.8 million, driven by strong online growth and product innovation, while declaring a fully franked interim dividend of 4.0 cents per share.

Webjet Group has ended acquisition discussions with Helloworld and BGH Capital, reaffirming its focus on executing its FY30 growth strategy while confirming FY26 EBITDA guidance and a $25 million share buy-back.

Westpac Banking Corporation reported a 6% rise in net profit for the first quarter of 2026, underpinned by strong capital ratios and ongoing transformation initiatives. The bank’s strategic focus on customer service and operational efficiency signals a confident outlook amid evolving market conditions.

AMP Limited reported a 20.8% rise in underlying net profit after tax for 2025, driven by growth in wealth platforms and investments, alongside a planned CEO transition and pending class action settlements.