Latest Customer Experience News

Insurance Australia Group (IAG) reported strong FY25 results and upgraded its FY26 guidance, reflecting the completed RACQ acquisition and ongoing strategic growth initiatives.

Brambles Limited reported robust FY25 financial results and sustainability achievements, highlighting a $1 billion free cash flow milestone and ambitious 2030 regenerative targets at its 2025 AGM.

Genesis Energy reported a robust start to FY26, boosted by strong hydro generation and strategic digital investments, setting a positive tone for the year ahead.

Michael Hill International reported steady FY25 financials amid challenging markets, with early FY26 trading showing promising margin improvements and mixed sales across regions.

Michael Hill International reported flat earnings in FY25 amid inflation and subdued demand, while new CEO Jonathan Waecker outlines a strategy focused on innovation, AI integration, and margin recovery heading into FY26.

National Storage REIT delivered robust FY25 results, surpassing earnings guidance and expanding its development pipeline, while advancing sustainability and technology initiatives.

Judo Capital Holdings Limited reported strong FY25 results with significant lending growth and profit increases, while expanding its SME banking footprint and advancing technology. The bank sets confident FY26 guidance amid strategic board changes.

Raiz Invest Limited has reported record first-quarter FY26 results, hitting $2 billion in funds under management and expanding its customer base to over 335,000. The fintech firm also raised its earnings guidance, underpinned by new product launches and strategic partnerships.

Collins Foods unveiled ambitious growth plans at its 2025 Investor Day, spotlighting rapid expansion in Germany and operational enhancements in Australia and Europe. The company reaffirmed its FY26 profit growth targets, underpinned by digital innovation and brand modernization.

Cleanaway Waste Management reaffirms its FY26 earnings guidance despite a slow start to the year and unveils plans for an indirect cost reduction program aimed at boosting efficiency.

Zip Co Limited has reported a near doubling in cash earnings for Q1 FY26, driven by robust transaction growth and improved operating leverage, particularly in the US market. The company also doubled its share buy-back program and raised its US transaction volume growth guidance.

AMP Limited reports a 3.6% rise in total assets under management, driven by a 61.6% jump in Platforms net cashflows and steady growth across divisions, alongside significant legal settlements.