Latest Customer Service News

Pioneer Credit Limited has reported a significant turnaround in FY25, posting a net profit after tax of $6.7 million compared to a loss of $10 million the previous year, supported by improved operational efficiency and strengthened debt facilities.

Tyro Payments Limited reported FY25 results with strong top-line growth and margin expansion, setting a confident outlook for FY26 backed by AI-driven efficiency and an expanded market.

Johns Lyng Group reported a modest revenue increase to $1.18 billion in FY25, driven by organic growth and key acquisitions, while agreeing to a $1.1 billion takeover scheme with Pacific Equity Partners.

Vulcan Steel Limited reported a 10.9% revenue decline in FY25 alongside a 24.1% drop in adjusted EBITDA, while announcing a fully underwritten NZ$96 million equity raise to fund the acquisition of Roofing Industries Limited. The deal marks Vulcan’s strategic entry into the New Zealand steel roofing and cladding market with expected earnings accretion and no change to its dividend policy.

Michael Hill International reported steady FY25 results with flat revenue and modest profit improvement amid challenging market conditions. The company is focusing on brand repositioning, operational efficiency, and AI innovation as it navigates a complex retail environment.

Michael Hill International reported a steady FY25 with revenue holding firm at $643.7 million and a return to profitability despite ongoing retail challenges. The year saw strategic store closures, digital sales growth, and leadership changes, setting the stage for a reset under new CEO Jonathan Waecker.

Aussie Broadband delivered robust FY25 results, with revenue climbing 18.7% and EBITDA up 14.7%, underpinned by strong broadband growth and strategic diversification. The company unveiled its ambitious Look-to-28 plan targeting $1.6 billion revenue by FY28, driven by fibre expansion and wholesale partnerships.

Infomedia Ltd reported solid FY25 financial results with a 7% rise in underlying cash EBITDA and announced a lucrative take-private offer from TPG Capital at a 41% premium. The company’s strategic AI investments and contract renewals underpin its growth trajectory.

Aussie Broadband has inked a six-year exclusive wholesale agreement with More Telecom and Tangerine Telecom, adding over 250,000 broadband connections and boosting its network to more than one million users. The deal is expected to contribute $12 million in annual EBITDA from FY27 and marks a significant step in Aussie Broadband’s wholesale growth strategy.

Reece Limited reported a modest 1% decline in FY25 sales to $9 billion, with earnings pressured by soft housing markets in Australia and the US. Despite operational investments and branch expansions, the company faces a cautious outlook over the next 12-18 months.

Reece Limited reported a modest revenue decline and a sharper drop in profits for FY25, reflecting subdued demand in key markets and ongoing investment in growth. The company declared a reduced fully franked dividend as it navigates a challenging housing environment.

Inghams Group reported a stable underlying EBITDA of $236.4 million for FY25 despite softer market conditions and customer changes, while guiding for a modest earnings dip in FY26 as cost reduction programs take effect.