Latest Customer Service News

Articore Group Limited reported a notable turnaround in FY25 with improved margins and its first profitable quarter in five years, setting the stage for positive EBIT in FY26. The company’s strategic restructuring and supply chain efficiencies underpin cautious optimism for growth.

Suncorp Group Limited reported a strong FY25 with record profits, driven by favourable natural hazard experience and strategic asset sales, while announcing a $400 million share buy-back and an optimistic outlook for FY26.

Westpac Banking Corporation reported a robust $1.9 billion net profit for 3Q25, driven by growth in business banking and a strong capital position. The bank advances its transformation agenda while enhancing customer security and service.

AGL Energy’s FY25 results show a strategic pivot with $900 million invested in battery projects despite a 9% EBITDA decline, setting the stage for a flexible energy future.

AGL Energy reported a statutory loss for FY25 but maintained solid underlying profits, while setting ambitious growth and sustainability targets for FY26. The company’s evolving strategy highlights investments in battery storage and renewable capacity as it adapts to market challenges.

AGL Energy Limited posted a statutory loss of $98 million for FY25, while underlying profit declined 21.2% to $640 million. The company reaffirmed its commitment to a renewable energy transition with a 9.6 GW development pipeline and declared a fully franked final dividend of 25 cents per share.

Insurance Australia Group Limited (IAG) reported a 51.3% rise in net profit after tax for FY25, supported by premium growth, improved margins, and key strategic alliances. The company also advanced its sustainability agenda with full renewable energy procurement and emissions reductions.

Vulcan Steel has reported preliminary FY25 earnings with stable EBITDA and reduced net debt, while highlighting cautious optimism for FY26 amid tough trading conditions.

RocketBoots Limited has secured a significant trial contract with a major Australian retail bank, potentially expanding to a $234k SaaS rollout that could boost its recurring revenue and international ambitions.

JB Hi-Fi reported a robust FY25 with 10% sales growth and increased dividends, while preparing for a leadership change.

Wrkr Limited is raising approximately A$15 million through an institutional placement to accelerate growth amid upcoming Payday Super reforms and market opportunities.

Gathid Ltd reported a robust 14% quarterly increase in Annual Recurring Revenue to $1.936 million, driven by new customer wins and expansions, even as a legal dispute over its physical security business sale remains unresolved.