Latest Customer Experience News

Commonwealth Bank of Australia reported a steady cash profit of around $2.7 billion in 3Q26, balancing disciplined lending growth and cautious provisioning amid geopolitical and economic uncertainties.

Life360 surged to $143.1 million in Q1 2026 revenue, powered by 27% growth in paying subscribers and a 329% jump in advertising following the Nativo acquisition. The company raised its full-year guidance as it navigates temporary user growth headwinds.

Macquarie Bank Limited has posted a robust FY2026 result, with net profit attributable to ordinary equity holders soaring 74% to AUD 6.011 billion, underpinned by strong performances in its Banking and Financial Services and Commodities and Global Markets divisions.

Smartgroup delivered a robust start to 2026 with double-digit growth in novated leasing orders and a new app rollout, while targeting mid-40s EBITDA margins for 2027 amid supportive EV policies.

AGL Energy tightens its FY26 earnings outlook, buoyed by strong operational performance and strategic investments in batteries and gas peaking assets amid rising electricity demand driven by data centres and electrification.

Flight Centre Travel Group posted strong nine-month growth with record transaction values and profit gains, while geopolitical unrest in the Middle East caused a $10 million hit to leisure profits in April. The corporate segment remains robust, and the company maintains its full-year profit guidance amid ongoing AI-driven efficiency improvements and strategic portfolio reshaping.

RocketBoots has secured a significant A$3.3 million activation contract with a tier-one multinational retailer and reported over 50% growth in its early sales pipeline, supported by a strong cash position of A$5 million.

Zimi Limited posted 14% revenue growth and landed its biggest project order to date with Homecorp, while slashing operating costs and launching an AI sales agent.

Vection Technologies has reported its third straight quarter of positive operating cash flow, driven by a $30 million Defence order book and a surge in AI contracts worth $4 million across multiple sectors.

Gentrack’s airport technology arm Veovo is acquiring Dubai Technology Partners for US$10 million, boosting its AI portfolio and regional presence in the Middle East.

ANZ moves to fully own the ANZ Worldline joint venture by acquiring Worldline S.A’s 51% share for $89 million, aiming to deepen its transaction banking services as part of its 2030 strategy.

Proteomics International is pivoting from research to disciplined commercial execution of its proteomics-based diagnostic tests, focusing on distributor partnerships and reimbursement pathways in Australia and the US.