Latest Customer Experience News

Bank of Queensland announces a $295 million capital return combining a fully franked 15-cent special dividend and a $196 million on-market buy-back following the sale of its equipment finance portfolio and completion of ME digital migration.

Experience Co’s Q4 FY26 revenue held steady despite a 4% drop in its Skydive Australia segment, offset by gains in Adventure Experiences. Operating costs and fuel price pressures weighed on profitability, while strategic moves signal a reshaping of the skydive business.

Reckon Limited maintained steady revenue and EBITDA in constant currency during the first half of FY26, while NPAT rose 6%, driven by strong growth in its cloud products Reckon One and Billing Workflows alongside strategic AI investments.

Transurban has sealed a landmark toll reform agreement with the NSW Government, featuring toll reductions, two-way tolling on the Eastern Distributor, and a government-funded M7-M2 motorway widening aimed at easing Sydney congestion.

IKE GPS delivered a 31% jump in subscription revenue exit run rate in 1Q FY27, with three new products and an AI platform set to fuel further growth in the second half.

Connexion Mobility Ltd delivered a standout Q4 FY26 with 12% revenue growth to $3.4 million and an 83% jump in net profit before tax, fuelled by software subscription gains, GM Canada’s Enhanced Exposure Program, and the strategic acquisition of Hallam Road Automotive.

Credit Clear Limited has posted a 28% revenue increase to $60 million and a 41% jump in underlying EBITDA to $10.4 million for FY26, beating guidance and driven by organic growth and recent acquisitions in Europe and debt collection.

Genesis Energy reported an 11.6% increase in electricity netback to $189/MWh in Q4 FY26, driven by a strategic shift to a single brand and simplified product offering. Despite a 5.8% decline in total customers and lower electricity sales, the company advanced its renewables pipeline and battery storage projects while thermal generation dropped sharply due to warmer conditions.

Harris Technology (ASX: HT8) reported a 29% sales increase for FY26, driven by its refurbished technology division now contributing 58% of revenue and delivering higher margins. The company also secured a strategic equity conversion from FSP Technology, reinforcing its growth trajectory.

Oliver’s Real Food Limited posted a 96% improvement in EBIT for the June 2026 quarter despite an 11.5% revenue drop due to store closures. The company’s focus on operational efficiency and cost control drove EBITDA up 24%, while same-store sales edged higher by 1.09%.

City Chic Collective (ASX: CCX) reports a robust FY26 underlying EBITDA rise of 80%-95%, driven by strong ANZ sales and tight cost control amid a slight global revenue decline.

Spacetalk has inked a strategic MVNO deal with TPG Telecom, aiming to improve mobile service economics and accelerate subscriber growth as it shifts towards a software-led business model.