Latest Customer Experience News

ikeGPS Group Limited reported a 33% surge in subscription revenue to NZ$19.2 million for FY26, driven by AI-powered product innovation and expanding adoption among North American utilities. The company achieved positive underlying EBITDA in March and ended the year with NZ$33 million cash and no debt.

Collins Foods delivered record FY26 revenue and underlying profit, declaring a 15c fully franked final dividend while exiting Taco Bell to sharpen focus on KFC expansion in Australia and Europe.

Transurban advances a major upgrade to the I-95 Express Lanes, aiming to add 120 new lane miles and extend the corridor through Fredericksburg, targeting financial close by 2029.

2 Cheap Cars Group maintained steady revenue and profit in FY26 despite softer vehicle sales and regulatory headwinds, driven by strong EV demand and record finance and insurance penetration.

Transurban and NSW Government will replace paper toll notices with digital alerts, removing administration fees and streamlining unpaid toll enforcement on Sydney roads from July 2026.

NobleOak Life Limited boosted its Embedded Value by 9% to $2.34 per share as of December 2025, driven by strong premium growth and market share gains. The insurer exceeded its FY26 in-force premium guidance with a 16% increase to $538 million.

Flight Centre Travel Group has trimmed its FY26 profit forecast due to Middle East conflict impacts on leisure travel, while launching a fresh $200 million share buy-back reflecting confidence in recovery.

Swoop Holdings’ Moose Mobile has struck a wholesale MVNO agreement with TPG Telecom, aiming to lift gross margins by 50% and grow its subscriber base to over 180,000 within three years.

Super Retail Group is gearing up to expand its store network and accelerate digital transformation through its new five-year strategy and Ignite program, aiming to capture a larger share of a $65 billion market opportunity.

Superloop Limited upgrades FY26 underlying EBITDA guidance to $118-$122 million, driven by strong trading and the Lightning Broadband acquisition, while launching a bold three-year Supercharge29 strategy targeting sustained growth and shareholder returns.

TPG Telecom’s 2026 Investor Day reaffirmed FY26 EBITDA guidance and outlined a medium-term plan focused on mobile revenue growth, digital transformation, and cost efficiency, supported by a robust balance sheet ahead of spectrum licence renewals.

KMD Brands delivered steady sales growth and margin improvement in Q3 FY26, driven by Kathmandu and Rip Curl, while launching a business review to explore options for accelerating shareholder value.