Latest Customer Experience News

TPG Telecom’s 2026 Investor Day reaffirmed FY26 EBITDA guidance and outlined a medium-term plan focused on mobile revenue growth, digital transformation, and cost efficiency, supported by a robust balance sheet ahead of spectrum licence renewals.

KMD Brands delivered steady sales growth and margin improvement in Q3 FY26, driven by Kathmandu and Rip Curl, while launching a business review to explore options for accelerating shareholder value.

PaySauce has successfully launched its Global Payroll Platform in Australia, targeting nearly 700,000 micro-businesses, supported by a $5 million capital raise and steady growth in its New Zealand operations.

Challenger Limited unveiled a strategic blueprint at its 2026 Investor Day, leveraging demographic shifts and regulatory reforms to cement its leadership in Australia’s retirement income sector.

Adore Beauty Group reports a 7.4% revenue rise in FY26 despite market headwinds and outlines ambitious FY27 targets backed by new stores and operational efficiencies.

Vodafone Group Plc’s 2026 Annual Report reveals a transformative year marked by the full consolidation of VodafoneThree UK after a landmark merger, acquisition of Telekom Romania and Skaylink, and a planned controlling stake in Safaricom. The Group achieved strong financial results, increased dividends, and reinforced ESG commitments across Europe and Africa.

My Food Bag Group Limited reported a steady 5% revenue increase for FY26, with net profit rising 5.3% amid improved customer retention and expanded product offerings. The company declared a fully imputed final dividend and initiated a strategic review of its ownership and capital structure.

Webjet Group reported a 1% revenue rise to $136.4 million for FY26 but saw underlying EBITDA drop 20% to $28.1 million due to increased investment and softer trading. The company completed its Locomote acquisition, announced a fully franked 4 cents per share dividend, and revealed CEO Katrina Barry’s resignation.

Plenti Group Limited (ASX:PLT) has smashed its $3 billion loan portfolio target two months ahead of schedule, delivering a 117% surge in cash profit before tax to $30.8 million for FY26. The fintech lender’s growth was fuelled by record loan originations, robust credit performance, and strategic technology investments.

Smartgroup posted robust 2025 results with record customer growth and accelerated EV leasing, backed by strategic digital investments and a $20 million share buy-back plan following fleet portfolio sales.

Elders Limited lifted half-year revenue by 32% to $1.77 billion, with profit after tax rising 17% to $39.5 million, boosted by the Delta Agribusiness acquisition and improved seasonal conditions. The company declared an 18-cent fully franked interim dividend and advanced its new divisional model and systems modernisation.

Klevo Rewards reports a 164% year-on-year jump in Fly Wallet’s processed Gross Dollar Value to $344 million, driven by international transactions. The company sees a $15.2 million opportunity to recapture missed revenue from declined payments due to insufficient funds.