Latest Customer Experience News

Activeport Group has formed a strategic partnership with Clarity Global to integrate advanced OSS/BSS software into its network orchestration platform, aiming to accelerate automation and revenue growth in the booming $60 billion telecom software sector.

Westpac has agreed to sell its $21.4 billion RAMS mortgage portfolio to a consortium led by Pepper Money, KKR, and PIMCO, aiming to simplify operations and boost capital ratios despite an expected loss on sale.

Westpac Banking Corporation reported a modest decline in full-year net profit, while advancing key transformation initiatives and raising dividends slightly.

Westpac Banking Corporation reported a solid $6.9 billion net profit for FY25, underpinned by strong deposit growth and ongoing digital transformation, while advancing ambitious sustainability targets.

Westpac reported a resilient full-year 2025 performance with modest profit decline, robust loan and deposit growth, and ongoing strategic initiatives aimed at simplifying operations and enhancing customer experience.

Westpac Banking Corporation reported a solid $6.9 billion statutory net profit for 2025, maintaining strong capital and credit quality while increasing dividends. The bank’s ongoing transformation and disciplined growth underpin its outlook amid evolving economic conditions.

Westpac Banking Corporation reported a slight 1% decline in net profit to $6.916 billion for 2025, while maintaining a strong capital position and progressing its UNITE transformation program. The bank declared a fully franked final dividend of 77 cents per share, underscoring its commitment to shareholder returns amid ongoing economic challenges.

AMA Group Limited reported a strong 36.3% rise in pre-AASB 16 EBITDA to $20.1 million for the first quarter of FY26, maintaining its full-year guidance amid ongoing volume challenges and operational delays.

RocketBoots Limited has secured new trial contracts worth $208,000 with major retail banks in Australia and Mexico, while expanding its international sales pipeline and appointing a seasoned CFO/COO to support growth.

Mad Paws Holdings reported a robust September quarter with 14% revenue growth and a successful divestment of Pet Chemist, while advancing its acquisition scheme with Rover Group.

GWA reported modest revenue and earnings growth in FY25, driven by strong performance in Australia and the UK despite a tough New Zealand market. The company also initiated a $30 million on-market share buyback and increased its fully franked dividend.

Endeavour Group’s first quarter results reveal a strong Hotels segment growth of 4.4%, alongside a retail sales recovery that returned to positive territory in September. Online sales surged by 20.9%, highlighting shifting consumer habits.