Latest Customer Experience News

Telstra Group Limited reported solid financial growth for FY25, completing its T25 strategy and launching a new five-year Connected Future 30 plan focused on connectivity and AI innovation.

Westpac Banking Corporation reported a robust 14% increase in statutory net profit for 3Q25, supported by disciplined growth and resilient credit quality. The bank’s capital and liquidity metrics remain comfortably above regulatory requirements, underscoring its financial strength.

Suncorp Group Limited reported a strong FY25 with record profits, driven by favourable natural hazard experience and strategic asset sales, while announcing a $400 million share buy-back and an optimistic outlook for FY26.

Westpac Banking Corporation reported a robust $1.9 billion net profit for 3Q25, driven by growth in business banking and a strong capital position. The bank advances its transformation agenda while enhancing customer security and service.

Suncorp Group reports a robust $1.82 billion net profit after tax for FY25, boosted by strategic divestments and strong insurance operations. The company announces a $400 million share buy-back as it sharpens focus on general insurance.

Suncorp Group delivers a robust FY25 result, boosted by strategic asset sales and strong insurance performance, while launching a $400 million share buy-back.

ASB’s full-year profit slipped slightly despite solid growth in home and business lending, as the bank invests heavily in technology and housing initiatives.

AGL Energy Limited posted a statutory loss of $98 million for FY25, while underlying profit declined 21.2% to $640 million. The company reaffirmed its commitment to a renewable energy transition with a 9.6 GW development pipeline and declared a fully franked final dividend of 25 cents per share.

Insurance Australia Group (IAG) reported a robust FY25 with strong premium growth, improved margins, and strategic acquisitions pending regulatory approval. The company projects continued growth and margin stability into FY26.

Insurance Australia Group (IAG) reported a robust 51.3% increase in net profit after tax for FY25, driven by premium growth, operational efficiencies, and favourable natural peril experience. The company also announced strategic alliances with RACQ and RAC, poised to significantly expand its market footprint.

Insurance Australia Group Limited (IAG) reported a 51.3% rise in net profit after tax for FY25, supported by premium growth, improved margins, and key strategic alliances. The company also advanced its sustainability agenda with full renewable energy procurement and emissions reductions.

Commonwealth Bank of Australia (CBA) reported a strong 2025 financial year with a statutory net profit after tax of $10.1 billion, maintained capital strength, and progress on ambitious climate and sustainability goals.