Latest Customer Experience News

Qantas reports a robust FY25 with a 15% rise in underlying profit and announces a major order for 20 new A321XLR aircraft, signaling a bold expansion of its domestic and international fleet.

Swoop Holdings delivered a robust FY25 with 20% revenue growth, positive free cash flow, and secured major long-term fibre network contracts, positioning itself as a rising challenger in Australia's telecom sector.

ClearView Wealth Limited reported strong second-half growth in FY25, with underlying NPAT up 11% and life insurance margins rebounding. The company is poised for further expansion in FY26, backed by technology upgrades and strategic simplification.

Qantas Airways posted a robust FY25 financial performance with a 28% rise in statutory profit after tax, supported by strong travel demand and strategic fleet investments. The Group also announced substantial dividends and completed a $431 million share buy-back, while closing Jetstar Asia to focus on core markets.

TPG Telecom reports solid half-year growth driven by 100,000 new mobile subscribers and strong cash flow, while unveiling a $3 billion capital return plan.

TPG Telecom reported solid half-year results with 2.2% revenue growth driven by mobile subscribers and a 35% surge in operating free cash flow. The company announced a $3 billion capital reduction and a maintained dividend policy, signaling confidence despite ongoing network expansion costs.

Bank of Queensland announces a potential $3.8 billion equipment finance loan sale and a strategic AI partnership with Capgemini, aiming to enhance capital efficiency and cut costs. The bank updates FY25 earnings guidance while withdrawing specific FY26 targets amid ongoing uncertainty.

BNK Banking Corporation reported a strong FY25 performance, driven by margin expansion and strategic transactions that doubled non-interest income. The bank’s capital position strengthened significantly, setting the stage for future growth.

Medibank Private Limited reported a robust FY25 with an 8.5% rise in underlying net profit after tax and an 8.4% increase in fully franked dividends, driven by growth in both resident and non-resident health insurance segments and expanding health services.

Medibank Private Limited reported steady revenue growth and stable profit for FY25, while navigating ongoing cybercrime-related expenses and regulatory scrutiny. The insurer also announced increased dividends and outlined strategic investments in health services and digital transformation.

Smartgroup has delivered a robust half-year 2025 performance, marked by strong revenue growth, expanding customer base, and strategic advances in digital services and electric vehicle leasing.

Smartgroup Corporation Ltd reported a solid first half for 2025 with revenue up 7% and net profit rising 11%, powered by strong novated leasing growth amid shifting electric vehicle policies.