Latest Customer Experience News

AMP Limited reported a 9.2% rise in underlying NPAT to $131 million for the first half of 2025, driven by growth in wealth management cashflows and cost efficiencies. The company declared a 2.0 cents per share interim dividend and reaffirmed its full-year guidance amid ongoing digital banking expansion and AI integration.

Briscoe Group Limited reported a 2.07% increase in second quarter sales to $192.9 million, with online sales approaching 20% of total revenue. Despite ongoing economic challenges, the company expects a net profit after tax of at least $29 million for the first half of 2025.

Resonance Health reports a solid quarter with key clinical trial milestones, expansion of trial sites, and multi-year Software-as-a-Medical Device contracts, underpinning a positive cashflow outlook.

Cluey Ltd has achieved its first-ever positive operating cash flow in Q4 FY25, marking a pivotal shift towards sustainable growth powered by AI innovation and expanded market reach.

MONEYME has exceeded its FY25 operating cash profit expectations by 20%, driven by robust loan book expansion and improved credit quality, while gearing up for a major credit card launch.

Flight Centre Travel Group has reported a record total transaction value of $24.5 billion for FY25, yet underlying profits fell slightly short of expectations amid geopolitical tensions and regional challenges. The company is banking on new AI and loyalty initiatives to drive future growth.

Novatti Group reported a record $14.3 million quarterly revenue in Q4 FY25, marking a clear shift back to growth after streamlining operations and focusing on higher-margin opportunities. The company’s platform upgrade and leadership changes set the stage for stronger financial performance ahead.

Air New Zealand has appointed Chief Digital Officer Nikhil Ravishankar as its new CEO, set to take the helm in October 2025, signaling a fresh leadership era focused on innovation and resilience.

Pentanet Limited has reported its first full-year positive EBITDA of $1.4 million for FY25, driven by strong growth in both its telecommunications and gaming segments. The company’s 5G subscriber base more than doubled, signaling momentum ahead of broader market expansion.

The Lottery Corporation has appointed Wayne Pickup as its new CEO, succeeding Sue van der Merwe who is retiring after 35 years in the industry. Pickup brings 25 years of global lottery experience and will begin in November 2025, pending regulatory approvals.

Cycliq Group Ltd reported a 7% increase in customer receipts to $4.8 million for FY2025, alongside a positive net operating cash inflow, driven by strong Q4 sales and new digital initiatives.

Lloyds Banking Group reported a robust first half in 2025, with net income up 6%, strong lending growth, and a 15% increase in its interim dividend. The bank reaffirmed its 2025 guidance and expressed confidence in meeting ambitious 2026 targets.