Latest Customer Experience News

Macquarie Bank Limited reported an 18% rise in net profit for FY2025, driven by growth in its retail banking segment despite margin pressures, while its commodities business faced subdued markets. The bank maintained strong capital ratios and advanced its risk and technology frameworks amid regulatory scrutiny.

Transurban Group is streamlining operations with a workforce reduction of around 300 roles, targeting over $50 million in annual cost savings while maintaining its FY25 distribution guidance.

Transurban Group is streamlining operations with a workforce reduction of approximately 300 employees, aiming to save over $50 million annually while maintaining its FY25 distribution guidance.

Smartgroup reports a solid start to 2025 with stable revenue and a surge in electric vehicle leasing orders, while cautiously navigating evolving government incentives and market conditions.

Super Retail Group has amended its FY25 sales growth figures while reporting improved like-for-like sales in the second half, alongside strategic investments in supply chain and store network expansion.

Westpac Banking Corporation reported a 9% decline in net profit for the first half of 2025, reflecting margin compression and higher costs, while advancing its digital transformation and sustainability agenda.

TPG Telecom reported robust 2024 financials, expanded its mobile network coverage to 98.4% of Australians, and announced a strategic $5.25 billion fibre asset sale to Vocus Group, setting the stage for a leaner, more agile business in 2025.

Ampol Limited has unveiled its 2025 strategic roadmap focusing on refinery upgrades, retail expansion, and energy transition initiatives, aiming to boost margins and operational efficiency.

National Australia Bank (NAB) reported steady cash earnings and improved return on equity in the first half of 2025, underpinned by strong capital ratios and a clear strategic focus on business banking, deposits, and proprietary home lending.

National Australia Bank posted a 0.8% rise in cash earnings for 1H25, underpinned by profit growth and lower credit impairments amid a cautious economic outlook. The bank advances its strategy focused on customer experience and technology modernization while maintaining strong capital and liquidity positions.

National Australia Bank’s half year results to March 2025 reveal modest revenue growth and stable cash earnings amid competitive pressures and regulatory demands. The bank’s strong capital position and ongoing strategy execution underpin cautious optimism.

JB Hi-Fi Limited reports robust sales growth across Australia and New Zealand in Q3 FY25, maintaining momentum in a competitive retail environment.