Latest Customer Experience News

ASB’s full-year profit slipped slightly despite solid growth in home and business lending, as the bank invests heavily in technology and housing initiatives.

AGL Energy Limited posted a statutory loss of $98 million for FY25, while underlying profit declined 21.2% to $640 million. The company reaffirmed its commitment to a renewable energy transition with a 9.6 GW development pipeline and declared a fully franked final dividend of 25 cents per share.

Insurance Australia Group (IAG) reported a robust FY25 with strong premium growth, improved margins, and strategic acquisitions pending regulatory approval. The company projects continued growth and margin stability into FY26.

Insurance Australia Group (IAG) reported a robust 51.3% increase in net profit after tax for FY25, driven by premium growth, operational efficiencies, and favourable natural peril experience. The company also announced strategic alliances with RACQ and RAC, poised to significantly expand its market footprint.

Insurance Australia Group Limited (IAG) reported a 51.3% rise in net profit after tax for FY25, supported by premium growth, improved margins, and key strategic alliances. The company also advanced its sustainability agenda with full renewable energy procurement and emissions reductions.

Commonwealth Bank of Australia (CBA) reported a strong 2025 financial year with a statutory net profit after tax of $10.1 billion, maintained capital strength, and progress on ambitious climate and sustainability goals.

Commonwealth Bank of Australia reported a 4% rise in cash NPAT to $10.25 billion for FY25, alongside a 20 cent dividend increase and robust capital ratios, underpinned by strong lending growth and heavy investment in AI and digital innovation.

Commonwealth Bank of Australia reported a robust FY25 with a $10.1 billion net profit, increased dividends, and accelerated technology investments despite global uncertainties.

Commonwealth Bank of Australia reported an 8% rise in net profit to $10.1 billion for FY25, supported by steady lending growth and a 5% revenue increase. The bank declared a fully franked final dividend of 260 cents per share, underscoring its robust capital position and ongoing technology modernization.

Tuas Limited, through its subsidiary Simba Telecom, has announced a transformative acquisition of M1 Limited’s non-ICT businesses for S$1.43 billion, accompanied by a substantial equity raising and debt financing plan.

RocketBoots Limited has secured a significant trial contract with a major Australian retail bank, potentially expanding to a $234k SaaS rollout that could boost its recurring revenue and international ambitions.

QBE Insurance Group reported robust half-year results with a 6% increase in gross written premiums and a notable improvement in underwriting profitability. The insurer’s strategic portfolio management and resilient investment performance underpin a confident outlook for 2025.