Latest Customer Experience News

Genesis Energy reported a robust FY25 Q4, marking strategic milestones including a non-binding agreement to extend Rankine unit operations to 2035 and the start of Huntly BESS construction, while expanding customer flexibility programs.

Vonex Limited reports operational improvements, low complaint rates, and strategic executive hires in Q4 FY25, alongside a pivotal acquisition agreement with MaxoTel.

Activeport Group Ltd has secured a landmark contract to deploy its advanced network orchestration software across Ishan Technologies’ vast Indian infrastructure, automating connectivity for over 12,000 edge devices and enhancing service delivery for 85,000 customers.

Collins Foods delivered resilient FY25 results with solid revenue growth and a strategic pivot towards German market expansion, while addressing profitability challenges in the Netherlands.

Collins Foods Limited reported record revenue of $1.52 billion for FY25, up 2.1%, but statutory net profit plunged 88.5% due to significant impairments and wage provisions. The company declared a fully franked final dividend of 15 cents per share, signaling confidence despite challenges.

Jayride Group launches a new B2B SaaS platform aimed at transforming ground transportation with integrated payments, fleet management, and AI tools, promising higher margins and scalable growth.

IVE Group has raised its FY25 underlying NPAT guidance to approximately $52 million, driven by margin expansion despite a slight revenue dip. The company also outlined ambitious growth plans targeting $1.25 billion in revenue by 2030, focusing on diversified, sustainable marketing solutions.

Activeport Group has secured a pivotal contract to deploy its software-defined networking technology for Telekom Malaysia, enabling a shift to automated, self-service fixed-line services across Southeast Asia.

FirstWave Cloud Technology has secured a strategic partnership with Amazon Web Services and Corent Technology to launch its IT compliance and network management software on the AWS Marketplace within weeks, aiming to expand its global reach and monetise its large user base.

Pacific Edge Limited reported a resilient FY25 performance despite losing Medicare coverage for its Cxbladder tests in the US, announcing a $20 million equity raise to support commercialization and growth.

Gentrack Group has committed an additional AUD4.5 million to Amber’s AUD45 million funding round, reinforcing their strategic partnership to accelerate the global rollout of smart energy technologies.

Metro Performance Glass reported a net loss for FY25 amid market softness but outlines a clear recovery plan with leadership changes and an equity raise to strengthen its position.