Latest Customer Experience News

Xero Limited reported a robust FY25 with 23% revenue growth and a 22% rise in adjusted EBITDA, underpinned by subscriber and ARPU gains across key markets. The company is doubling down on AI integration and disciplined capital allocation to sustain momentum.

Smartgroup Corporation Limited reported robust financial growth in 2024, driven by record customer numbers and a significant rise in electric vehicle leasing, positioning the company for a sustainable future.

Cash Converters International Limited reveals a strategic shift towards sustainable, lower-cost lending and expands its global footprint through targeted franchise acquisitions in Australia and the UK.

Vista Group International has landed a significant contract to deploy its Digital Enablement solution across 25 Picturehouse Cinemas in the UK, marking a key expansion with Regal Cineworld Group.

FleetPartners has wrapped up its Accelerate transformation, boosting operational efficiency and asset growth, even as net profit after tax excluding amortisation dipped 7% in 1H25. The group announced a $25.3 million share buy-back and a new Chief Strategy Officer to spearhead growth.

Macquarie Bank Limited reported an 18% rise in net profit for FY2025, driven by growth in its retail banking segment despite margin pressures, while its commodities business faced subdued markets. The bank maintained strong capital ratios and advanced its risk and technology frameworks amid regulatory scrutiny.

Transurban Group is streamlining operations with a workforce reduction of around 300 roles, targeting over $50 million in annual cost savings while maintaining its FY25 distribution guidance.

Transurban Group is streamlining operations with a workforce reduction of approximately 300 employees, aiming to save over $50 million annually while maintaining its FY25 distribution guidance.

Smartgroup reports a solid start to 2025 with stable revenue and a surge in electric vehicle leasing orders, while cautiously navigating evolving government incentives and market conditions.

Super Retail Group has amended its FY25 sales growth figures while reporting improved like-for-like sales in the second half, alongside strategic investments in supply chain and store network expansion.

Westpac Banking Corporation reported a 9% decline in net profit for the first half of 2025, reflecting margin compression and higher costs, while advancing its digital transformation and sustainability agenda.

TPG Telecom reported robust 2024 financials, expanded its mobile network coverage to 98.4% of Australians, and announced a strategic $5.25 billion fibre asset sale to Vocus Group, setting the stage for a leaner, more agile business in 2025.