Latest Customer Experience News

Novatti Group reported a record $14.3 million quarterly revenue in Q4 FY25, marking a clear shift back to growth after streamlining operations and focusing on higher-margin opportunities. The company’s platform upgrade and leadership changes set the stage for stronger financial performance ahead.

Air New Zealand has appointed Chief Digital Officer Nikhil Ravishankar as its new CEO, set to take the helm in October 2025, signaling a fresh leadership era focused on innovation and resilience.

Pentanet Limited has reported its first full-year positive EBITDA of $1.4 million for FY25, driven by strong growth in both its telecommunications and gaming segments. The company’s 5G subscriber base more than doubled, signaling momentum ahead of broader market expansion.

The Lottery Corporation has appointed Wayne Pickup as its new CEO, succeeding Sue van der Merwe who is retiring after 35 years in the industry. Pickup brings 25 years of global lottery experience and will begin in November 2025, pending regulatory approvals.

Cycliq Group Ltd reported a 7% increase in customer receipts to $4.8 million for FY2025, alongside a positive net operating cash inflow, driven by strong Q4 sales and new digital initiatives.

Lloyds Banking Group reported a robust first half in 2025, with net income up 6%, strong lending growth, and a 15% increase in its interim dividend. The bank reaffirmed its 2025 guidance and expressed confidence in meeting ambitious 2026 targets.

Genesis Energy reported a robust FY25 Q4, marking strategic milestones including a non-binding agreement to extend Rankine unit operations to 2035 and the start of Huntly BESS construction, while expanding customer flexibility programs.

Vonex Limited reports operational improvements, low complaint rates, and strategic executive hires in Q4 FY25, alongside a pivotal acquisition agreement with MaxoTel.

Activeport Group Ltd has secured a landmark contract to deploy its advanced network orchestration software across Ishan Technologies’ vast Indian infrastructure, automating connectivity for over 12,000 edge devices and enhancing service delivery for 85,000 customers.

Collins Foods delivered resilient FY25 results with solid revenue growth and a strategic pivot towards German market expansion, while addressing profitability challenges in the Netherlands.

Collins Foods Limited reported record revenue of $1.52 billion for FY25, up 2.1%, but statutory net profit plunged 88.5% due to significant impairments and wage provisions. The company declared a fully franked final dividend of 15 cents per share, signaling confidence despite challenges.

Jayride Group launches a new B2B SaaS platform aimed at transforming ground transportation with integrated payments, fleet management, and AI tools, promising higher margins and scalable growth.