Latest Customer Experience News

Ampol Limited has unveiled its 2025 strategic roadmap focusing on refinery upgrades, retail expansion, and energy transition initiatives, aiming to boost margins and operational efficiency.

National Australia Bank (NAB) reported steady cash earnings and improved return on equity in the first half of 2025, underpinned by strong capital ratios and a clear strategic focus on business banking, deposits, and proprietary home lending.

National Australia Bank posted a 0.8% rise in cash earnings for 1H25, underpinned by profit growth and lower credit impairments amid a cautious economic outlook. The bank advances its strategy focused on customer experience and technology modernization while maintaining strong capital and liquidity positions.

National Australia Bank’s half year results to March 2025 reveal modest revenue growth and stable cash earnings amid competitive pressures and regulatory demands. The bank’s strong capital position and ongoing strategy execution underpin cautious optimism.

JB Hi-Fi Limited reports robust sales growth across Australia and New Zealand in Q3 FY25, maintaining momentum in a competitive retail environment.

Unibail-Rodamco-Westfield and Cenomi Centers have entered a decade-long exclusive partnership to bring the Westfield brand to Saudi Arabia’s premier shopping centres, aiming to reshape retail experiences across the Kingdom’s largest cities.

Westpac Banking Corporation reported a slight 1% decline in net profit to $3.3 billion for the first half of 2025, while business and institutional lending grew robustly. The bank maintained a solid capital position and announced a fully franked interim dividend of 76 cents per share.

Westpac Banking Corporation posted a $3.5 billion net profit for the first half of 2025, maintaining strong capital ratios and advancing its digital transformation and sustainability initiatives despite a slight earnings dip.

Westpac Banking Corporation posted a slight 1% decline in net profit for the first half of 2025, underpinned by strong growth in business and institutional lending and a resilient balance sheet amid global volatility.

Westpac Banking Corporation reported a modest 1% decline in net profit to AUD 3.317 billion for the six months ended March 2025, maintaining its interim dividend and advancing key digital and sustainability initiatives.

Baby Bunting Group unveils its ambitious ‘Store of the Future’ strategy, targeting a return to double-digit EBITDA margins through store refurbishments, new small format pilots, and enhanced omni-channel capabilities. The company sets FY25 NPAT guidance between $10 million and $12.5 million, underpinned by a 40% gross margin target.

AMA Group Limited reported a near doubling of its normalised EBITDA in 3Q25, successfully completed a key capital restructure, and upgraded its FY25 earnings guidance amid operational improvements and strategic acquisitions.