Latest Customer Experience News

Xero Limited reported a robust first half of FY26 with 20% revenue growth and a 42% jump in net profit, driven by the strategic acquisition of Melio and expanded AI capabilities.

Spacetalk Ltd has secured an $877k R&D tax refund for FY2025, more than doubling last year’s amount, underscoring its strategic pivot to software and a 20% growth in recurring revenue.

Flight Centre Travel Group delivered a record $24.5 billion total transaction value in FY25 alongside solid profitability, while setting an ambitious profit growth target for FY26 amid ongoing investments in AI and digital innovation.

Scentre Group reports a 3.1% rise in customer visits and a $29.5 billion sales tally across its Westfield centres, while confirming its 2025 earnings and distribution targets.

Bendigo and Adelaide Bank reported steady cash earnings in 1Q26, supported by improved net interest margins and deposit mix, while residential lending contracted amid competitive pressures. Strategic technology rollouts promise growth in the second half.

Ampol Limited reported a robust third quarter in 2025 with improved profitability and refinery margins, while advancing its strategic acquisition of EG Australia to boost retail presence.

Commonwealth Bank of Australia reported a 2% increase in cash NPAT to approximately $2.6 billion for 1Q26, supported by lending and deposit growth despite margin pressures and rising expenses.

ANZ reported a 10% decline in statutory profit for FY2025, impacted by significant regulatory and restructuring charges, while reaffirming its ANZ 2030 strategy and maintaining a strong capital position.

REA Group reported a solid start to FY26 with 4% revenue growth and a key acquisition that enhances its AI-driven property technology portfolio. Despite challenges in India, the Australian market’s strong yield growth and product adoption underpin a confident outlook.

Macquarie Group Limited reported a 3% increase in profit for the half year ended 30 September 2025, driven by strong performances in asset management and capital advisory, while declaring a 35% franked interim dividend of $2.80 per share.

National Australia Bank has reported strong half-year cash earnings of $7.1 billion and announced a fully franked final dividend of 85 cents per share, underscoring its steady financial performance and commitment to customer security.

National Australia Bank reported a modest rise in underlying profit for FY25, driven by robust revenue and volume growth in the second half, alongside continued technology modernization and sustainability progress.