Latest Customer Experience News

IVE Group has agreed to acquire Australian creative agency Daily Press for up to $35 million, bolstering its digital, social, and performance marketing capabilities as part of its ‘Now to 2030’ growth strategy.

Spark New Zealand has teamed up with Challenger Limited to offload $240 million in interest free payment receivables, reducing net debt and fueling mobile growth.

MONEYME has locked in a $300 million credit card warehouse financing facility with improved pricing, setting the stage for its new credit card product launch in 2026.

Flight Centre Travel Group has agreed to acquire UK online cruise leader Iglu for £122 million, boosting its cruise sector footprint and upgrading FY26 profit guidance. The deal promises immediate earnings accretion and strategic expansion into key global markets.

Ampol Limited reports solid first-half 2025 results, highlights a strengthening refinery margin, and advances its strategic acquisition of EG Australia, aiming to reshape its retail footprint and cost base.

Bendigo and Adelaide Bank reveals a strategic acquisition of RACQ Bank’s retail portfolio and outlines a comprehensive AML remediation plan, positioning itself for growth and enhanced operational resilience.

Cash Converters has completed a $37.1 million acquisition of 29 franchise stores across Australia’s East Coast, aiming to boost earnings and operational efficiency from year one.

Collins Foods has reported record half-year results driven by strong revenue growth, margin expansion, and operational excellence across its Australian and European markets. The company also raised its profit guidance and declared a higher interim dividend.

Collins Foods Limited has reported record half-year revenues of $750.3 million, with underlying net profit after tax surging 29.5%. The company’s operational improvements and expansion in Europe underpin an upgraded FY26 outlook.

Collins Foods Limited reported solid half-year growth with revenue up 6.6% and net profit rising 12.7%, driven by strong performance in its KFC operations across Australia and Europe. The company declared a fully franked interim dividend of 13 cents per share, while navigating increased provisions linked to wage compliance and ongoing class action litigation.

MyState Limited has reached a pivotal merger milestone by consolidating Auswide Bank under its single banking licence, aiming to unlock significant cost synergies while maintaining customer continuity.

Tower Limited has reported a record underlying profit for FY25, driven by improved claims ratios, customer growth, and strategic initiatives including expanded risk-based pricing. The insurer declared increased dividends and outlined a positive growth outlook for FY26.