Latest Customer Experience News

Westpac Banking Corporation reported a solid $6.9 billion statutory net profit for 2025, maintaining strong capital and credit quality while increasing dividends. The bank’s ongoing transformation and disciplined growth underpin its outlook amid evolving economic conditions.

Westpac Banking Corporation reported a slight 1% decline in net profit to $6.916 billion for 2025, while maintaining a strong capital position and progressing its UNITE transformation program. The bank declared a fully franked final dividend of 77 cents per share, underscoring its commitment to shareholder returns amid ongoing economic challenges.

AMA Group Limited reported a strong 36.3% rise in pre-AASB 16 EBITDA to $20.1 million for the first quarter of FY26, maintaining its full-year guidance amid ongoing volume challenges and operational delays.

RocketBoots Limited has secured new trial contracts worth $208,000 with major retail banks in Australia and Mexico, while expanding its international sales pipeline and appointing a seasoned CFO/COO to support growth.

Mad Paws Holdings reported a robust September quarter with 14% revenue growth and a successful divestment of Pet Chemist, while advancing its acquisition scheme with Rover Group.

GWA reported modest revenue and earnings growth in FY25, driven by strong performance in Australia and the UK despite a tough New Zealand market. The company also initiated a $30 million on-market share buyback and increased its fully franked dividend.

Endeavour Group’s first quarter results reveal a strong Hotels segment growth of 4.4%, alongside a retail sales recovery that returned to positive territory in September. Online sales surged by 20.9%, highlighting shifting consumer habits.

SkyCity Entertainment Group reported a decline in FY25 revenue and earnings but remains confident in its FY26 outlook, underpinned by cost savings and strategic initiatives.

Peter Warren Automotive reports a strong FY25 with underlying profit before tax of $22.3 million, driven by disciplined inventory and cost management. The company declares a 4 cent fully franked dividend and signals confidence in growth through innovation and acquisitions.

Coles Group reported a solid 3.9% rise in first quarter sales for FY26, driven by strong supermarket growth and digital expansion, while liquor sales faced ongoing market challenges.

JB Hi-Fi Limited reported robust FY25 results with double-digit sales growth and a leadership transition, while outlining ambitious plans for FY26 focused on expansion and sustainability.

Challenger Limited reported a robust 9% rise in normalised net profit after tax to $456 million for FY25, alongside an 11% dividend increase, while welcoming APRA's capital reforms that promise to boost its financial resilience and growth in retirement income products.