Latest Customer Experience News

Michael Hill International reported broadly flat FY25 financial results despite challenging retail conditions, with growth in Australia and Canada offset by ongoing difficulties in New Zealand. Strategic initiatives and early FY26 sales hint at cautious optimism.

Endeavour Group reported steady overall sales for FY25 despite a retail downturn, driven by strong hotel performance and disciplined cost management. A strategic refresh and leadership change signal a new chapter ahead.

Endeavour Group reported a slight revenue decline and a 16% drop in profit for FY25, alongside significant leadership changes including the appointment of a new CEO. The company is advancing its technology separation and sustainability initiatives while maintaining dividend payments.

Aussie Broadband delivered robust FY25 results, with revenue climbing 18.7% and EBITDA up 14.7%, underpinned by strong broadband growth and strategic diversification. The company unveiled its ambitious Look-to-28 plan targeting $1.6 billion revenue by FY28, driven by fibre expansion and wholesale partnerships.

Infomedia Ltd reported solid FY25 financial results with a 7% rise in underlying cash EBITDA and announced a lucrative take-private offer from TPG Capital at a 41% premium. The company’s strategic AI investments and contract renewals underpin its growth trajectory.

Data#3 Limited reported a robust FY25 with $3 billion in gross sales and an 11.4% rise in net profit before tax, underpinned by cloud, security, and AI demand. The company’s FY26 strategy focuses on customer experience and operational excellence amid evolving IT sector trends.

Data # 3 Limited has delivered a robust FY25 performance with revenues rising 5.8% to $863 million and net profit up 11.3%, supported by strong growth across its core business segments and a 10.2% dividend increase.

Aussie Broadband has inked a six-year exclusive wholesale agreement with More Telecom and Tangerine Telecom, adding over 250,000 broadband connections and boosting its network to more than one million users. The deal is expected to contribute $12 million in annual EBITDA from FY27 and marks a significant step in Aussie Broadband’s wholesale growth strategy.

nib Holdings reported a solid FY25 with underlying operating profit of $239.2 million and 3.2% policyholder growth, driven by digital innovation and operational efficiencies. The Group’s strategic focus on core health insurance and adjacent services sets the stage for continued momentum into FY26.

nib Group reported solid FY25 results with revenue growth to $3.6 billion and a 9.4% rise in net profit after tax, while maintaining its full-year dividend at 29 cents per share. The company’s Australian private health insurance business achieved record policyholder growth amid ongoing claims inflation and operational efficiencies.

nib holdings limited reported a 9.4% increase in net profit after tax to $198.6 million for FY25, alongside a 7.8% rise in group revenue to $3.6 billion. Despite a dip in underlying operating profit, the company declared a fully franked final dividend, maintaining its full-year payout at 29 cents per share.

Liberty Financial Group returned to profit growth in FY25, driven by margin expansion and lower credit impairments, while declaring a generous 52 cent dividend. The company signals optimism for loan origination recovery and portfolio growth in the year ahead.