Latest Customer Experience News

Woolworths Group reported a 2.7% increase in first quarter sales to $18.5 billion, driven by robust growth in eCommerce and improved customer satisfaction metrics. The retailer remains cautiously optimistic as it prepares for the key festive trading period.

Cycliq Group has completed a major e-commerce platform upgrade while preparing inventory for the critical Cyber November sales, reporting a 35% drop in quarterly customer receipts as it invests in future growth.

Wisr Limited reported a robust start to FY26 with a 15% increase in its loan book and improved credit metrics, reaffirming its full-year guidance amid strong momentum.

Activeport Group has integrated NBN circuit provisioning into its Global Edge platform, extending national coverage across Australia and improving gross margins by 25% on $1.9 million annual revenue.

EVT Limited reports a robust 20.7% rise in Q1 EBITDA, driven by all divisions, with Hotels leading record results and a strategic acquisition poised to boost earnings further.

Helloworld Travel Limited reported a 4.1% increase in net profit after tax for FY25 despite revenue and transactional value declines amid economic headwinds. The company completed full acquisition of Mobile Travel Agents and provided confident FY26 EBITDA guidance of $64-$72 million.

Brambles Limited reported robust FY25 financial results and sustainability achievements, highlighting a $1 billion free cash flow milestone and ambitious 2030 regenerative targets at its 2025 AGM.

Genesis Energy reported a robust start to FY26, boosted by strong hydro generation and strategic digital investments, setting a positive tone for the year ahead.

Michael Hill International reported steady FY25 financials amid challenging markets, with early FY26 trading showing promising margin improvements and mixed sales across regions.

Michael Hill International reported flat earnings in FY25 amid inflation and subdued demand, while new CEO Jonathan Waecker outlines a strategy focused on innovation, AI integration, and margin recovery heading into FY26.

National Storage REIT delivered robust FY25 results, surpassing earnings guidance and expanding its development pipeline, while advancing sustainability and technology initiatives.

MyState Limited’s merger with Auswide Bank has driven a 17% rise in underlying net profit to $41.3 million for FY25, alongside a strengthened capital position and a fully franked 11 cent dividend.