Latest Customer Experience News

Commonwealth Bank of Australia reported a 4% rise in cash NPAT to $10.25 billion for FY25, alongside a 20 cent dividend increase and robust capital ratios, underpinned by strong lending growth and heavy investment in AI and digital innovation.

Commonwealth Bank of Australia reported a robust FY25 with a $10.1 billion net profit, increased dividends, and accelerated technology investments despite global uncertainties.

Commonwealth Bank of Australia reported an 8% rise in net profit to $10.1 billion for FY25, supported by steady lending growth and a 5% revenue increase. The bank declared a fully franked final dividend of 260 cents per share, underscoring its robust capital position and ongoing technology modernization.

Tuas Limited, through its subsidiary Simba Telecom, has announced a transformative acquisition of M1 Limited’s non-ICT businesses for S$1.43 billion, accompanied by a substantial equity raising and debt financing plan.

RocketBoots Limited has secured a significant trial contract with a major Australian retail bank, potentially expanding to a $234k SaaS rollout that could boost its recurring revenue and international ambitions.

QBE Insurance Group reported robust half-year results with a 6% increase in gross written premiums and a notable improvement in underwriting profitability. The insurer’s strategic portfolio management and resilient investment performance underpin a confident outlook for 2025.

AMP Limited reported a 9.2% rise in underlying NPAT to $131 million for the first half of 2025, driven by growth in wealth management cashflows and cost efficiencies. The company declared a 2.0 cents per share interim dividend and reaffirmed its full-year guidance amid ongoing digital banking expansion and AI integration.

Briscoe Group Limited reported a 2.07% increase in second quarter sales to $192.9 million, with online sales approaching 20% of total revenue. Despite ongoing economic challenges, the company expects a net profit after tax of at least $29 million for the first half of 2025.

Resonance Health reports a solid quarter with key clinical trial milestones, expansion of trial sites, and multi-year Software-as-a-Medical Device contracts, underpinning a positive cashflow outlook.

Cluey Ltd has achieved its first-ever positive operating cash flow in Q4 FY25, marking a pivotal shift towards sustainable growth powered by AI innovation and expanded market reach.

MONEYME has exceeded its FY25 operating cash profit expectations by 20%, driven by robust loan book expansion and improved credit quality, while gearing up for a major credit card launch.

Flight Centre Travel Group has reported a record total transaction value of $24.5 billion for FY25, yet underlying profits fell slightly short of expectations amid geopolitical tensions and regional challenges. The company is banking on new AI and loyalty initiatives to drive future growth.