Latest Customer Experience News

Flight Centre Travel Group delivered a record $24.5 billion total transaction value in FY25, navigating a turbulent global travel market with strategic investments in AI and a new loyalty program. While profits dipped nearly 10%, FLT is positioning for growth amid ongoing volatility.

Flight Centre Travel Group reported a record $24.5 billion in total transaction value for FY25, yet underlying profit before tax declined nearly 10%, impacted by geopolitical and regional challenges. The company declared a fully franked 29-cent final dividend and outlined strategic investments in AI, digital transformation, and the cruise sector.

Cash Converters International Limited reports a robust 41% increase in statutory net profit for FY2025, driven by a strategic transformation that includes exiting payday lending, expanding luxury retail, and growing its franchise footprint in Australia and the UK.

Fleetwood Limited delivered a robust FY25 performance with significant earnings growth and a strong dividend increase, while outlining a confident outlook for FY26 despite challenges in its RV Solutions segment.

Meridian Energy posted a significant net loss for FY25 due to severe droughts and gas shortages but pushed ahead with renewable investments and maintained shareholder dividends.

Ingenia Communities Group reported a 9.6% rise in revenue to $517.7 million for FY25, driven by strong home settlements and rental income growth. Underlying profit surged 33% to $126.1 million, while statutory profit soared 816%, reflecting prior year impairments and fair value gains.

Carindale Property Trust reported a solid 7.8% increase in funds from operations for FY25, supported by near-full occupancy and rising retail sales at Westfield Carindale. Distributions grew 5%, aligning with guidance.

Carindale Property Trust reported a solid 6.4% increase in revenue to $61.6 million and a significant jump in net profit to $39.2 million for the year ended 30 June 2025, underpinned by strong property valuations and operational performance.

Helloworld Travel Limited reported a 4.1% rise in profit after tax for FY25 despite an 8.6% decline in total transaction value, underpinned by strong forward bookings and ongoing technology investments.

Helloworld Travel reported a 4.1% rise in profit after tax for FY25 despite an 8.7% revenue decline, driven by strong growth in Wholesale and Inbound segments and strategic investments in technology and acquisitions.

Coles Group Limited reported solid FY25 results with strong supermarket growth, digital acceleration, and significant sustainability achievements. The company’s investments in automation and customer experience underpin its positive outlook for FY26.

Coles Group delivered a robust FY25 performance with a 3.6% rise in group sales revenue and a strong 10.7% increase in underlying EBITDA, driven by its supermarkets division and digital expansion.