Latest Customer Experience News

Genesis Energy reported an 11.6% increase in electricity netback to $189/MWh in Q4 FY26, driven by a strategic shift to a single brand and simplified product offering. Despite a 5.8% decline in total customers and lower electricity sales, the company advanced its renewables pipeline and battery storage projects while thermal generation dropped sharply due to warmer conditions.

Harris Technology (ASX: HT8) reported a 29% sales increase for FY26, driven by its refurbished technology division now contributing 58% of revenue and delivering higher margins. The company also secured a strategic equity conversion from FSP Technology, reinforcing its growth trajectory.

Oliver’s Real Food Limited posted a 96% improvement in EBIT for the June 2026 quarter despite an 11.5% revenue drop due to store closures. The company’s focus on operational efficiency and cost control drove EBITDA up 24%, while same-store sales edged higher by 1.09%.

City Chic Collective (ASX: CCX) reports a robust FY26 underlying EBITDA rise of 80%-95%, driven by strong ANZ sales and tight cost control amid a slight global revenue decline.

Spacetalk has inked a strategic MVNO deal with TPG Telecom, aiming to improve mobile service economics and accelerate subscriber growth as it shifts towards a software-led business model.

Motio Ltd has reported its highest ever monthly revenue in June 2026 alongside strong forward bookings for FY27, underpinned by disciplined capital allocation and scalable growth.

Smart Parking (ASX:SPZ) has acquired American Parking, adding 54 sites across Oklahoma, Texas, and Arkansas and boosting its US portfolio to over 200 locations. The $12 million deal is expected to be earnings accretive and supports the rollout of SmartCloud technology.

ikeGPS Group Limited reported a 33% surge in subscription revenue to NZ$19.2 million for FY26, driven by AI-powered product innovation and expanding adoption among North American utilities. The company achieved positive underlying EBITDA in March and ended the year with NZ$33 million cash and no debt.

Collins Foods delivered record FY26 revenue and underlying profit, declaring a 15c fully franked final dividend while exiting Taco Bell to sharpen focus on KFC expansion in Australia and Europe.

Transurban advances a major upgrade to the I-95 Express Lanes, aiming to add 120 new lane miles and extend the corridor through Fredericksburg, targeting financial close by 2029.

2 Cheap Cars Group maintained steady revenue and profit in FY26 despite softer vehicle sales and regulatory headwinds, driven by strong EV demand and record finance and insurance penetration.

Transurban and NSW Government will replace paper toll notices with digital alerts, removing administration fees and streamlining unpaid toll enforcement on Sydney roads from July 2026.