Latest Customer Experience News

Peter Warren Automotive reports a strong FY25 with underlying profit before tax of $22.3 million, driven by disciplined inventory and cost management. The company declares a 4 cent fully franked dividend and signals confidence in growth through innovation and acquisitions.

Coles Group reported a solid 3.9% rise in first quarter sales for FY26, driven by strong supermarket growth and digital expansion, while liquor sales faced ongoing market challenges.

JB Hi-Fi Limited reported robust FY25 results with double-digit sales growth and a leadership transition, while outlining ambitious plans for FY26 focused on expansion and sustainability.

Challenger Limited reported a robust 9% rise in normalised net profit after tax to $456 million for FY25, alongside an 11% dividend increase, while welcoming APRA's capital reforms that promise to boost its financial resilience and growth in retirement income products.

Unith Ltd reports a 32% rise in Q1 FY26 cash receipts and unveils its breakthrough Streaming Avatars technology, alongside a successful $1.85 million capital raise.

Rent.com.au reports a 27% revenue increase for the September quarter, driven by the launch of internally funded RentBond® loans and a doubling of recurring revenue to 47% of total income.

Woolworths Group reported a 2.7% increase in first quarter sales to $18.5 billion, driven by robust growth in eCommerce and improved customer satisfaction metrics. The retailer remains cautiously optimistic as it prepares for the key festive trading period.

Cycliq Group has completed a major e-commerce platform upgrade while preparing inventory for the critical Cyber November sales, reporting a 35% drop in quarterly customer receipts as it invests in future growth.

Wisr Limited reported a robust start to FY26 with a 15% increase in its loan book and improved credit metrics, reaffirming its full-year guidance amid strong momentum.

Activeport Group has integrated NBN circuit provisioning into its Global Edge platform, extending national coverage across Australia and improving gross margins by 25% on $1.9 million annual revenue.

EVT Limited reports a robust 20.7% rise in Q1 EBITDA, driven by all divisions, with Hotels leading record results and a strategic acquisition poised to boost earnings further.

Helloworld Travel Limited reported a 4.1% increase in net profit after tax for FY25 despite revenue and transactional value declines amid economic headwinds. The company completed full acquisition of Mobile Travel Agents and provided confident FY26 EBITDA guidance of $64-$72 million.