Latest Customer Experience News

Smartgroup Corporation Ltd reported robust 2025 results, driven by digital innovation, expanding customer base, and a strengthened sustainability strategy. The company declared generous dividends and outlined a confident outlook for continued margin expansion.

Australian Ethical Investment Limited has reported a robust half-year performance, with profits and funds under management hitting new highs, underpinned by strategic platform upgrades and sustained net inflows.

Flight Centre Travel Group has delivered a robust first half in FY26, reporting record total transaction value and profit growth, underpinned by AI-driven efficiency and strategic portfolio reshaping.

Wisr Limited reports robust half-year growth with a 23% increase in its loan book and a 14% rise in revenue, setting the stage for expected cash profitability in the second half of FY26.

Spacetalk Ltd has signed a non-binding MOU with Vodafone Australia to distribute its Family Safety software platform, marking a strategic shift towards a software-led business model and aiming for significant recurring revenue growth.

Adairs Limited reported a solid 5.9% increase in sales for the half year ended December 2025, driven by strong brand performances, especially Mocka. However, underlying EBIT declined 9.1% due to margin pressures and rising costs, while the company declared a fully franked interim dividend.

EVT Limited reported a robust first half for 2026 with revenue rising 5.4% to A$683.8 million and net profit up 21.6%, driven by strong performances in Germany, Thredbo, and Hotels. Strategic acquisitions, including Pro-invest Hotels and QT Auckland, underpin the group’s growth ambitions.

McMillan Shakespeare Limited reported a 9.7% rise in statutory net profit for the first half of FY26, driven by strong revenue growth and productivity gains. The company declared a fully franked 62 cent dividend and announced a $10 million on-market share buyback.

Latitude Group Holdings Limited reported a robust 59% increase in Cash NPAT for FY25, driven by strong volume growth and margin expansion, while declaring a fully franked 9.00 cents per share dividend.

QBE Insurance Group has reported its strongest financial performance in over a decade for 2025, with a 7% premium growth and a combined operating ratio improvement to 91.9%. The insurer also raised its dividend and announced a substantial share buyback, signaling confidence in sustained growth.

Wesfarmers has reported a 9.3% rise in net profit after tax to $1.6 billion for H1 2026, driven by robust performances in Bunnings, Kmart Group, and lithium operations. The company also announced a 7.4% increase in its interim dividend amid ongoing cost pressures and strategic AI partnerships.

Auckland International Airport reported a 6% rise in underlying profit for the first half of FY26, driven by passenger growth and key infrastructure projects. The airport also narrowed its full-year guidance while navigating global fleet capacity challenges.