Latest Customer Experience News

NobleOak Life Limited boosted its Embedded Value by 9% to $2.34 per share as of December 2025, driven by strong premium growth and market share gains. The insurer exceeded its FY26 in-force premium guidance with a 16% increase to $538 million.

Flight Centre Travel Group has trimmed its FY26 profit forecast due to Middle East conflict impacts on leisure travel, while launching a fresh $200 million share buy-back reflecting confidence in recovery.

Swoop Holdings’ Moose Mobile has struck a wholesale MVNO agreement with TPG Telecom, aiming to lift gross margins by 50% and grow its subscriber base to over 180,000 within three years.

Super Retail Group is gearing up to expand its store network and accelerate digital transformation through its new five-year strategy and Ignite program, aiming to capture a larger share of a $65 billion market opportunity.

Superloop Limited upgrades FY26 underlying EBITDA guidance to $118-$122 million, driven by strong trading and the Lightning Broadband acquisition, while launching a bold three-year Supercharge29 strategy targeting sustained growth and shareholder returns.

TPG Telecom’s 2026 Investor Day reaffirmed FY26 EBITDA guidance and outlined a medium-term plan focused on mobile revenue growth, digital transformation, and cost efficiency, supported by a robust balance sheet ahead of spectrum licence renewals.

KMD Brands delivered steady sales growth and margin improvement in Q3 FY26, driven by Kathmandu and Rip Curl, while launching a business review to explore options for accelerating shareholder value.

PaySauce has successfully launched its Global Payroll Platform in Australia, targeting nearly 700,000 micro-businesses, supported by a $5 million capital raise and steady growth in its New Zealand operations.

Challenger Limited unveiled a strategic blueprint at its 2026 Investor Day, leveraging demographic shifts and regulatory reforms to cement its leadership in Australia’s retirement income sector.

Adore Beauty Group reports a 7.4% revenue rise in FY26 despite market headwinds and outlines ambitious FY27 targets backed by new stores and operational efficiencies.

Vodafone Group Plc’s 2026 Annual Report reveals a transformative year marked by the full consolidation of VodafoneThree UK after a landmark merger, acquisition of Telekom Romania and Skaylink, and a planned controlling stake in Safaricom. The Group achieved strong financial results, increased dividends, and reinforced ESG commitments across Europe and Africa.

My Food Bag Group Limited reported a steady 5% revenue increase for FY26, with net profit rising 5.3% amid improved customer retention and expanded product offerings. The company declared a fully imputed final dividend and initiated a strategic review of its ownership and capital structure.